What are the responsibilities and job description for the Customer Service Representative position at Shippers Supply Inc?
Overview
Join our dynamic team as a Customer Service Representative and become the friendly, professional voice that helps clients navigate their needs with confidence! In this , you will deliver exceptional customer support through multiple communication channels, ensuring every interaction is positive, efficient, and solution-oriented. Your organizational skills and technical proficiency will help streamline office operations and foster strong client relationships. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, this opportunity is perfect for you!
Duties
- Handle incoming calls using multi-line phone systems with professionalism and courtesy, providing prompt assistance to clients and visitors
- Manage front desk responsibilities including greeting visitors, answering inquiries, and directing them to appropriate departments
- Utilize office management software and productivity tools such as Microsoft Office, spreadsheets, and data entry applications to maintain accurate records
- Support administrative tasks like filing, proofreading documents, and organizing client information to ensure smooth office operations
- Assist with client communication via phone, email, or in person to address questions, resolve issues, and provide product or service information
- Perform clerical duties including typing correspondence, maintaining filing systems, and managing appointment schedules
- Demonstrate strong organizational skills by prioritizing tasks efficiently and managing time effectively to meet deadlines
Requirements
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry processes
- Excellent computer literacy including technical proficiency with office productivity software and familiarity with QuickBooks is a plus
- Strong phone communication skills with knowledge of phone etiquette and multi-line phone systems
- Previous experience working at a front desk or in clerical roles demonstrating organizational skills and attention to detail
- Ability to handle multiple tasks simultaneously while maintaining a positive attitude and professionalism
- Personal assistant or office experience that showcases strong organizational skills, time management, and client communication abilitiesJoin us in creating an engaging environment where your administrative expertise makes a real difference! We’re committed to supporting your growth while providing a vibrant workplace dedicated to exceptional customer support.
Pay: $14.00 - $16.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
Work Location: In person
Salary : $14 - $16