What are the responsibilities and job description for the Logistics & Customer Service Agent position at Shinkei?
Company Overview
Seremoni Fish is a fast-growing provider of premium, sustainably sourced seafood. We are committed to delivering exceptional products and service to our customers across the United States. As we continue to expand, we are seeking a highly motivated professional to join our operations team and support the seamless coordination of logistics and customer service functions.
Position Summary
The Operations, Logistics & Customer Service Agent will be responsible for managing day-to-day operational activities, ensuring accurate and timely logistics coordination, and providing outstanding customer service. This role plays a critical part in maintaining product quality standards and ensuring that customer expectations are consistently met. The position requires a proactive, detail-oriented individual who thrives in a fast-paced, dynamic environment.
Key Responsibilities
Operations & Logistics
Seremoni Fish is a fast-growing provider of premium, sustainably sourced seafood. We are committed to delivering exceptional products and service to our customers across the United States. As we continue to expand, we are seeking a highly motivated professional to join our operations team and support the seamless coordination of logistics and customer service functions.
Position Summary
The Operations, Logistics & Customer Service Agent will be responsible for managing day-to-day operational activities, ensuring accurate and timely logistics coordination, and providing outstanding customer service. This role plays a critical part in maintaining product quality standards and ensuring that customer expectations are consistently met. The position requires a proactive, detail-oriented individual who thrives in a fast-paced, dynamic environment.
Key Responsibilities
Operations & Logistics
- Coordinate inbound and outbound shipments via air, truck, and local delivery partners.
- Manage inventory accuracy, including lot tracking, case counts, and packaging requirements.
- Oversee preparation and verification of shipping documents, invoices, and compliance paperwork.
- Monitor and maintain cold chain standards to ensure product integrity during transit.
- Liaise with suppliers, processors, and freight forwarders to ensure timely and efficient product movement.
- Serve as the primary point of contact for customer inquiries Wednesday through Sunday.
- Provide timely order status updates, resolve delivery issues, and ensure customer satisfaction.
- Communicate proactively regarding order delays, substitutions, or logistics challenges.
- Collect and report customer feedback to internal teams for continuous process improvement.
- Support execution of pilot programs, new product introductions, and special logistics projects.
- Assist in developing and improving standard operating procedures to enhance operational efficiency.
- 2 years of professional experience in operations, logistics, or customer service; seafood or food industry experience preferred.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities.
- Excellent verbal and written communication skills with a customer-first approach.
- Proficiency in Microsoft Office, Google Workspace, and logistics/order management platforms.
- Ability to work independently and maintain accountability during Wednesday–Sunday coverage.
- Flexibility to adapt in a high-growth, evolving business environment.
- Comprehensive benefits package Medical, Vision, Dental, 401(k), PTO.
- Professional development opportunities within a rapidly expanding company.
- Collaborative and dynamic work environment with opportunities for advancement.