Patient Care Coordinator

Shining Stars Therapy is a busy pediatric therapy practice providing OT, PT and ST to our community. This position is for an administrative coordinator in a growing office of an established company. The ideal candidate should demonstrate excellent interpersonal skills, enjoy working with children and families, and enjoy being part of a team. Exceptional organization skills while multi-tasking, knowledge of technology, and attention to detail are essential.

Hours are as follows:

Mondays 7:30 - 4:30 pm

Tuesdays 7:30 - 4:30 pm

Wednesdays 7:30 - 4:30 pm

Thursdays 7:30 - 4:30 pm

Fridays 7:30 am -12:00 pm

Duties and Responsibilities:

• Receive and track patient referrals and referral sources while developing relationships with referral coordinators
• Schedule patient appointments based on established parameters daily
• Reschedule patient appointment cancellations daily
• Provide high quality customer service to all patients and their families daily
• Collect co-pays and deductible payments
• Discuss insurance benefits and formulate plan for payments
• Discuss Medicaid benefits and ensure compliance with guidelines
• Record patient data and notes in EMR system and communication system
• Maintain and, when required, develop standardized operational processes and organizational systems.
• Order supplies for office and clinical needs
• Schedule and oversee contractors, when needed, for building maintenance
• Daily organization and cleaning of office space including lobby, restrooms, and hallways, etc.

Education:

High School Graduate or GED equivalent. Experience in a Rehab medical office is preferred.

Experience:

• At least 2 years of experience as a front desk/receptionist or 2 years of customer service experience
• Basic computer experience, familiar with Microsoft office/Google Business (especially Excel/Sheets), use of electronic communication platforms
• HIPAA training
• Excellent written, verbal and organizational skills
• Health care experience preferred
• Ability to adapt to changing organizational needs

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Lifting, pushing, pulling are also required.

Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits include:

Medical, Dental, and Vision Insurance

Retirement contribution plan with company match

PTO

Healthy work environment