Application Engineer - Dental - CA

SHINING 3D DENTAL:

Shining 3D Dental has immediate openings on our sales team. Shining 3D Technology sells a complete suite of dental digital workflow products. The portfolio includes Aoralscan IO Scanners, MetiSmile Facial Scanners, AccuFab Printers, Wash, Cure, Resins, and AutoScan desktop scanners. We are changing dentistry from analog to digital and making our products available through dental supply dealers. As a Shining 3D Sales team member, you will visit dental offices and organizations. You will be responsible for co-traveling with our dealer representatives, attending dental trade shows, and educational events.

We are seeking dynamic, hard-working professionals who can work autonomously in a fast-paced, fast-growing environment. IO Scanning and digital workflow is the largest and fastest-growing dental product opportunity.

Shining 3D is a fast-growing, entrepreneurial company specializing in digital products in partnership with dental dealers. We have over 1,300 employees worldwide, offices in San Paulo, Brazil, and Germany, the U.S., etc.. We offer above-average compensation (salary and bonus), a benefit package, and paid vacation, and are an equal opportunity employer. Please email your resume to samantha.zhou@shining3d.com.

For more information, please visit SHINING 3D on the web at www.shining3d.com.

ESSENTIAL FUNCTIONS:

1. Provide customer-facing sales support to resellers and end users.
2. Create internal and external technical user guides.
3. Provide technical training to resellers and end users.
4. Repair scanners and printers as needed.
5. Showing empathy towards customer complaints and sensitive situations.
6. Communicate customer/reseller requests and complaints to R&D.
7. Evaluating new products and testing new software/features.
8. Ability to travel up to 30% of the time to assist customers/resellers on site and to travel to exhibitions.

REQUIREMENTS:

1. Bachelor’s degree in science, engineering, mathematics, or dental-related field is highly preferred.
2. Dental lab technician, dental assistant, or dental hygienist experience.
3. Strong troubleshooting, problem-solving, and customer service skills
4. CAD/CAM experience.
5. Bilingual highly desired (Spanish and English).
6. Ability to collaborate across technical and non-technical teams
7. Basic IT skills, file systems, software navigation
8. Ability to lift 50lbs, use a computer with a mouse and keyboard, sit or stand for long periods.