Operations Coordinator

ShindelRock is a middle-market, public accounting firm located in Novi, MI. We are seeking a proactive and experienced administrative professional to become an integral part of our dynamic team. The ideal candidate will be looking to add to our Teams focus on efficiency, organization, and a positive work environment. To excel in this role, you will need a strong willingness to learn, a collaborative mindset, a desire to add value to others, and the ability to identify areas to improve existing processes.

Job Responsibilities

This position supports the day-to-day operations of the firm across client service, billing, and workflow coordination, ensuring a seamless and efficient experience for both clients and internal teams.

• Client Communication & Experience:Connect with clients to support their payment and electronic signature questions, ensuring a positive, smooth experience throughout.
• Billing & Accounts Receivable:Prepare and deliver client invoices with accuracy. Monitor accounts receivable and proactively follow up on outstanding balances. Partner with professional staff to drive a structured, efficient billing and collections process.
• E-filing Support: Assist with tracking filing deadlines and timely e-filing of returns and extensions.
• Process Administration & Workflow:Process electronic and paper tax returns and filings with a high degree of accuracy. Maintain organized digital records and project management workflow in systems.
• Technology & Office Efficiency:Support internal teams by becoming a resource for software tools. Assist in implementing process improvements, best practices, and new systems to support overall efficiency of the firm.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational, multitasking, and project management abilities.
• Ability to problem-solve and adapt when needed.
• Prior experience in an administrative role at a public accounting firm is preferred but not required. We will provide thorough training for individuals who are eager to learn in a positive and communicative culture.
• Proficiency with Ultra Tax, Safe Send, or Asana is a plus.
• Knowledge of basic financial and HR procedures is a plus.

Why Join Us?

• Collaborative, supportive, and flexible work environment.
• Opportunities for growth and development.
• Beyond industry salary, bonus, benefits, and paid time off.