What are the responsibilities and job description for the Reel Service Technician I position at Shimano and Careers?
Reel Service Technician I
Shimano North America Holding, Inc. is a global company that produces products for bicycling and fishing markets. Our fishing division produces and sells products under the Shimano, G. Loomis and Power Pro brands.
We are seeking a Reel Service Technician I to join our team! At Shimano, we welcome your talent, innovation, and enthusiasm.
We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more.
Job Summary:
The Reel Technician I is responsible for playing a vital role in creating and maintaining loyal customers. Under the direction of the immediate supervisor, must meet or exceed quotas. Maintain quality repair of reels. Communicates professionally with customers, management, and co-workers.
Job Level:
Entry Level
Essential Duties/Responsibilities:
- Analyze needed repairs on fishing reels.
- Repair reels with quality and efficiency with minimal to no re-work.
- Meet or exceed reel repair quotas of ten (10) reels per day.
- Establish collaborative relationships with peers.
- Be available throughout the day to receive consumer calls.
- Respond to emails and voicemails in a timely manner for same-day turnarounds.
- Maintain individual and departmental service levels and goals.
- Identify and provide feedback on any non-conformities of the product being serviced.
- Mandatory overtime and weekends when required by management.
- Travel if needed.
- Perform other duties as assigned by management.
Job Qualifications:
- AS400 knowledge preferred.
- JDE knowledge preferred.
- A minimum of two (2) years of experience in Customer Service required.
- A minimum of two (2) years of fishing experience.
- Some mechanical skills required.
- Proficient in Microsoft Office’s Word and Excel.
Education:
High School or GED equivalent
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.
Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.