What are the responsibilities and job description for the Key Account Lead MS Service Specialist position at Shimadzu Scientific Instruments?
Location: Columbia, MD
Salary: $120,000 to $125,000 per year
Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Compensation & Benefits:
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $120,000 to $125,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation may include a discretionary year-end bonus based on overall company performance.
For more details on benefits, please visit www.ssi.shimadzu.com/jobs.
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.
Qualifications
Skills
Required
Instrument- HPLC: Advanced
Instrument- GCMS: Advanced
Instrument- LCMS: Advanced
Behaviours
Required
Functional Expert: Considered a thought leader on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Innovative: Consistently introduces new ideas and demonstrates original thinking
Thought Provoking: Capable of making others think deeply on a subject
Education
Preferred
Bachelors or better in Chemistry or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
None
Salary: $120,000 to $125,000 per year
Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
- Our Culture – A work environment that values diversity, inclusion & belonging
- Competitive Compensation – Day 1 Benefits & Competitive Salary
- Retirement Benefits – Matching 401K & Profit-Sharing Program
- Professional Growth – Clear pathways for Career, Leadership and Personal Development
- Health Benefits – Flexible Spending/Health Savings Accounts
- Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
- Education – Tuition Assistance Program for both graduate and undergraduate levels
- Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
- Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
- Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- Install, repair, and maintain Mass Spec systems (LCMS, GCMS) across key accounts
- Serve as a national-level escalation point for unresolved service issues
- Deliver on-site and remote technical training to field engineers and customers
- Provide expert-level troubleshooting and interpret chromatograms to verify system performance
- Manage technical documentation, recommend design improvements, and support method optimization
- Lead cross-functional communication with regional and HQ support teams
- Ensure accurate inventory tracking and adherence to safety protocols
- Travel up to 75% by air or car; overnight travel required
- Bachelor’s degree in Chemistry or closely related field strongly preferred
- 10 years of field service experience supporting Mass Spec systems required
- Demonstrated leadership or mentoring within a service team
- Deep troubleshooting and customer service expertise across mechanical, electronic, and software domains
- Strong communication, documentation, and time management skills
- Must be self-directed and capable of thriving in a national support role
Compensation & Benefits:
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $120,000 to $125,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation may include a discretionary year-end bonus based on overall company performance.
For more details on benefits, please visit www.ssi.shimadzu.com/jobs.
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.
Qualifications
Skills
Required
Instrument- HPLC: Advanced
Instrument- GCMS: Advanced
Instrument- LCMS: Advanced
Behaviours
Required
Functional Expert: Considered a thought leader on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Innovative: Consistently introduces new ideas and demonstrates original thinking
Thought Provoking: Capable of making others think deeply on a subject
Education
Preferred
Bachelors or better in Chemistry or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
None
Salary : $120,000 - $125,000
