Field Service Engineer

Position: Field Service Engineer (Albuquerque, Mexico)
Company: Shimadzu Medical Systems, USA

Job Summary

The Field Service Engineer (FSE) is responsible for performing installations, preventive maintenance, troubleshooting, and repairs on medical X-ray (DR) imaging systems across one or more imaging modalities within hospitals and healthcare systems.

Essential Responsibilities

· Install, Repair, Radiographic, Fluoroscopic and Interventional medical X-ray DR systems, ensuring optimal performance and compliance with all service standards.

· Diagnose and resolve equipment issues using advanced troubleshooting, analytical, and problem-solving skills.

· Build strong relationships with customers and internal teams to drive satisfaction and service excellence.

· Manage territory performance, including revenue, expenses, inventory accuracy, and proper care of company assets.

· Complete all administrative and regulatory documentation (service reports, PMs, ICRs, FMIs, expenses, installations, etc.) accurately and on schedule.

· Deliver timely, effective technical service while ensuring superior customer satisfaction and maintaining strong relationships with clients and peers.

· Adhere to all quality, safety, and compliance requirements while maintaining proficiency with tools, test equipment, electrical/electronic, and networking fundamentals.

· Collaborate as an active team member, sharing best practices and supporting continuous improvement initiatives.

· Utilize escalation and support resources to ensure timely resolution of service issues.

· Travel up to 70% within the assigned geography (average 1–4 hours daily), with periodic overnight or air travel, out of your primary area as required for this field-based role.

Required Qualifications

Education:

• Associate or bachelor’s degree (EE/EET/ME/MET preferred), military technical training, or High School Diploma/GED with 6 years of equivalent technical education.

Experience:

• Minimum 5 years of experience servicing X-ray or DR imaging medical equipment (OEM or multi-vendor X-ray (DR) experience with training certificates preferred).

Skills:

• Strong customer service orientation with proven ability to meet or exceed expectations.
• Excellent time management; able to work independently with minimal supervision.
• Team-oriented with a proactive, collaborative mindset.
• Proficiency with test equipment, computer systems, networking, DICOM, and Microsoft Office Suite.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work safely with radiation sources and radioactive materials while following PPE and safety requirements.

Other Requirements:

• Valid driver’s license and clean driving record; ability to travel independently day and night.
• Flexible and available for overnight travel, short-notice assignments, and participation in after-hours or rotating on-call schedules, including evenings, weekends, and holidays.
• Legal authorization to work in the U.S. required. Will not sponsor individuals for employment visas.
• Ability to lift up to 75 lbs. unassisted and perform physical activities such as bending, stooping, kneeling, climbing, and extended standing.
• Demonstrated professionalism, sound judgment, and resource management in customer-facing environments.

Our Culture and Values

At Shimadzu, we live by our core behaviors:

• Act with humility and build trust, Lead with transparency, deliver with focus and drive ownership, Operate with unyielding accountability and integrity

Compensation and Benefits:

· Compensation will be commensurate with experience.

· Benefits package available.

Job Type: Full-time

Pay: $35.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Medical imaging: 3 years (Preferred)
• X-ray: 3 years (Preferred)
• Hospital: 3 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road

Salary : $35 - $45