General Manager -- Automotive Repair Shop

Shiloh’s Auto Repair | Cleveland, OH
Starting Salary: $60,000 during initial 60-day performance period
Salary after successful initial period: $75,000/year $20,000 performance bonus opportunity

Shiloh’s Auto Repair is seeking an experienced, driven General Manager to lead the operation and growth of our Cleveland automotive repair facility.

This is not a position for someone who simply wants to maintain an existing shop. We are building a high-volume automotive repair operation centered around fast turnaround, strong customer service, accurate diagnostics, technician productivity, and aggressive growth.

The General Manager will have significant responsibility and authority over day-to-day shop operations and will work directly with ownership to build the systems, staff, and partnerships necessary to grow the company.

Responsibilities

• Recruit, interview, hire, train, schedule, and manage automotive technicians and support staff
• Keep all service bays and lifts productive and revenue-generating
• Dispatch work according to technician skill level, parts availability, repair complexity, and promised completion times
• Monitor technician productivity, labor hours, comeback rates, and overall shop performance
• Maintain proper staffing levels as customer volume increases
• Establish operating procedures for diagnostics, estimates, repair authorization, quality control, and vehicle delivery
• Ensure customers receive professional communication and timely updates
• Manage parts ordering, vendor relationships, workflow, and repair turnaround
• Build and maintain relationships with extended-warranty companies, fleet accounts, dealerships, and other referral partners
• Lead the process of obtaining and maintaining applicable shop certifications and programs, including pursuing AAA Approved Auto Repair eligibility
• Develop systems for handling warranty and third-party repair claims
• Maintain a clean, organized, professional, and safe repair facility
• Track revenue, labor productivity, expenses, and shop KPIs
• Identify problems before they affect production and implement solutions
• Develop technicians and future managers as the company expands
• Work directly with ownership on additional locations and company growth

Who We're Looking For

The strongest candidate will have substantial automotive repair management experience and a working understanding of automotive repair.

We especially want someone who has previously managed technicians, understands service-bay economics, can read shop numbers, knows how to increase production without sacrificing repair quality, and can build a team rather than merely supervise one.

Preferred experience includes:

• Automotive shop management or service management
• Technician hiring and development
• Service writing/estimating
• Shop management software
• Automotive diagnostics and repair knowledge
• Labor-hour and technician-productivity management
• Parts/vendor management
• Extended-warranty claims
• Fleet or dealership repair accounts
• ASE-certified personnel/program requirements
• AAA Approved Auto Repair or similar automotive programs

Compensation

Initial 60-day performance period: $60,000 annualized salary.

Upon successful completion: $75,000 annual salary.

Performance bonuses: $20,000 annual opportunity based on measurable results.

Bonus categories may include technician staffing and retention, bay/lift productivity, revenue and profitability targets, customer satisfaction, successful qualification and maintenance of approved repair programs, warranty/fleet account development, operational compliance, and expansion milestones.

This is a leadership position with substantial growth potential as Shiloh’s Auto Repair expands.

Shiloh’s Auto Repair is a growing Cleveland automotive repair company built around fast turnaround, quality workmanship, transparent service, and strong operational standards. Our model combines general automotive repair, diagnostics, alignments, fleet and warranty work, and same-day service whenever practical. We are building a high-volume operation with plans for additional locations, creating significant advancement opportunities for strong technicians and managers who want to grow with the company.