What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Shik Innovation Group?
About Us
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
Introduction
We are seeking a motivated and friendly Entry Level Customer Service Assistant to support customer interactions and help ensure a positive customer experience. This role is ideal for individuals looking to begin a career in customer service while developing communication, problem-solving, and professional skills in a supportive environment.
Responsibilities
Respond to customer inquiries via phone, email, and in-person interactions.
Maintain accurate records of customer communications and transactions.
Resolve routine customer concerns and escalate complex issues when necessary.
Support administrative tasks such as data entry, filing, and scheduling.
Collaborate with team members to ensure efficient customer support.
Follow company policies and procedures while maintaining professionalism.
Contribute to a positive and customer-focused environment.
Qualifications
Strong verbal and written communication skills.
Friendly, professional, and customer-oriented attitude.
Excellent organizational and time-management abilities.
Ability to multitask and work in a team environment.
Strong attention to detail and problem-solving skills.
High school diploma or equivalent preferred.
No prior experience required; training provided.