What are the responsibilities and job description for the Systems Administrator position at ShiftClicks?
Position Summary
The Systems Administrator serves as the primary technical resource in a small team environment for day-to-day operations and is responsible for the administration, security, maintenance, and continuous improvement of Bithgroup’s IT environment, including Microsoft 365, Azure, cloud, and on-premises infrastructure, endpoints, and core business systems, while ensuring availability, performance, and supportability across the organization.
This is a hands-on, high-ownership role that reports to the VP of Information Technology. The ideal candidate collaborates closely with IT leadership on priorities, process improvements, compliance, and long-term planning initiatives, aligning with evolving best practices.
Responsibilities
Lead the day-to-day administration of Bithgroup’s IT infrastructure, including Microsoft 365, Azure, cloud, and on-premises systems, networks, endpoints, and related platforms, with additional support provided to Managed Service clients as needed.
Oversee security, network, and backup/recovery operations to ensure data availability and integrity.
Install, configure, secure, update, document, and monitor servers, firewalls, endpoints, cloud services, and supporting infrastructure.
Diagnose and resolve hardware, software, network, connectivity, and security issues.
Document and maintain IT inventory, configurations, and SOPs.
Collaborate with leadership to review internal processes and recommend improvements, new solutions, and workflow efficiencies.
Support and effectively manage timely Helpdesk and technical support for end-users.
Provide training and guidance to end-users and junior staff as needed.
Contribute to SOC 2 compliance initiatives supporting audits, gathering evidence, and maintaining security controls.
Core Competencies
Hybrid position requiring in-office availability in Baltimore City.
Occasional after-hours availability for maintenance windows or incident response.
Company Description
Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.
We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.
What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.
The Systems Administrator serves as the primary technical resource in a small team environment for day-to-day operations and is responsible for the administration, security, maintenance, and continuous improvement of Bithgroup’s IT environment, including Microsoft 365, Azure, cloud, and on-premises infrastructure, endpoints, and core business systems, while ensuring availability, performance, and supportability across the organization.
This is a hands-on, high-ownership role that reports to the VP of Information Technology. The ideal candidate collaborates closely with IT leadership on priorities, process improvements, compliance, and long-term planning initiatives, aligning with evolving best practices.
Responsibilities
Lead the day-to-day administration of Bithgroup’s IT infrastructure, including Microsoft 365, Azure, cloud, and on-premises systems, networks, endpoints, and related platforms, with additional support provided to Managed Service clients as needed.
Oversee security, network, and backup/recovery operations to ensure data availability and integrity.
Install, configure, secure, update, document, and monitor servers, firewalls, endpoints, cloud services, and supporting infrastructure.
Diagnose and resolve hardware, software, network, connectivity, and security issues.
Document and maintain IT inventory, configurations, and SOPs.
Collaborate with leadership to review internal processes and recommend improvements, new solutions, and workflow efficiencies.
Support and effectively manage timely Helpdesk and technical support for end-users.
Provide training and guidance to end-users and junior staff as needed.
Contribute to SOC 2 compliance initiatives supporting audits, gathering evidence, and maintaining security controls.
Core Competencies
- A curiosity-driven, adaptable problem solver who seeks ownership and an environment where they can learn, evolve, and have fun doing it.
- Strong security mindset and attention to operational risk.
- Demonstrated interest in automation, AI, and continuous improvement to streamline operations and improve outcomes.
- Excellent written and verbal communication skills.
- Commitment to excellent customer service.
- Proven ability to manage multiple priorities independently.
- Required
- 5 years of relevant systems administration experience.
- Strong background in Azure and Microsoft 365 administration, including Intune, Entra ID, and Exchange.
- Fluent with PowerShell and multiple OS: Windows, macOS, iOS, Android, etc.
- Familiarity with Hyper-V virtual environments and Red Hat Enterprise Linux (RHEL).
- Comfortable with scripting automation and light coding.
- Ability to independently manage recurring operational work and own tasks through to completion.
- Preferred
- Familiarity with Red Hat Enterprise Linux (RHEL).
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Hybrid position requiring in-office availability in Baltimore City.
Occasional after-hours availability for maintenance windows or incident response.
Company Description
Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.
We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.
What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.