What are the responsibilities and job description for the Specialty Pharmacy Supervisor of Patient Services position at shieldshealthsolutions?
🩺 Supervisor of Patient Services
📍 Location: Remote with onsite travel as needed in the West Coast region (WA, OR, CA)
🌟 Make an Impact on the Patient Experience
Are you a pharmacy professional who thrives in a leadership role and is passionate about improving patient care, team performance, and operational excellence? We are seeking a Supervisor of Patient Services to support and develop a high-performing team while driving workflow efficiency, collaboration, and service excellence across our patient services operations.
In this role, you will partner closely with the Manager of Patient Services to oversee daily operations, evaluate productivity and workflows, mentor team members, and help ensure exceptional support for both patients and internal stakeholders.
🎯 Job Purpose
Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members.
🚀 What You'll Do
✅ Lead, coach, and develop a team of up to 10 FTEs
✅ Review staff messaging and Epic pools to ensure timely completion of work
✅ Support FFT communications and resolve delivery slip concerns
✅ Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons
✅ Monitor PA Log activity and identify operational gaps
✅ Evaluate TelemetryRx completion and coordinate coverage as needed
✅ Observe workflows and provide coaching and performance feedback
✅ Assist with weekly staff meetings and rollout kickoff calls
✅ Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff
✅ Recommend and implement workflow improvements in partnership with the Manager of Patient Services
✅ Identify opportunities to enhance patient interactions and operational efficiency
✅ Support onboarding and new-hire access requirements
🎓 Education & Experience
- High school diploma or equivalent
- 3 years of pharmacy technician experience
- 1 years of Pharmacy Liaison experience preferred
- State registration and national CPhT certification required (or obtained within an agreed timeframe)
🏆 What Makes You Successful
- Strong leadership and coaching abilities
- Excellent organizational skills and attention to detail
- Outstanding interpersonal and communication skills
- High integrity and professionalism
- Dependable, collaborative, and patient-focused
- Proficient in Pharmacy Operating Systems, EMRs, and Microsoft Office
🔒 Confidentiality & Professionalism
Discretion and confidentiality are essential, as this position involves highly sensitive patient information, private data, and personnel-related matters.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.