Pharmacy Liaison - $2,000 Sign-On Bonus

Pharmacy Liaison

Job Purpose:

Shields is seeking a highly motivated, self-driven professional who is eager to build a rewarding career with a fast-growing leader in specialty pharmacy.

This role requires someone who can work independently while fostering strong, credible relationships with patients, clinicians, and colleagues. The ideal candidate is results-oriented, positive, and committed to delivering exceptional quality and service. Attention to detail and strong organization skills are essential.

The successful candidate will be professional, approachable, and comfortable interacting with others both in-person and over the phone. Reliability, open-mindedness, and determination are key, along with empathetic communication and the ability to understand different perspectives. Most importantly, this individual must thrive as part of a close, collaborative team.

The Pharmacy Liaison provides integrated support to patients and pharmacists through a hands-on approach to total quality patient care. This includes working closely with patients to ensure medication adherence using our tools and applications and encouraging specialty clinic patients to fully utilize the pharmacy’s superior care services.

As the liaison will be based within a medical center clinic, seamless integration with the clinic team – including doctors, nurses, and staff – is critical to success in this role.

Job Duties:

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improve their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Specialties: Knowledge of rheumatology, oncology and/or neurology a plus

Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician

Education: High School Diploma or GED required

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