What are the responsibilities and job description for the IT Technician I - On site position at Shields Manufacturing?
Location: Tualatin Oregon
Schedule: Monday thru Friday from 8:00 am to 4:30 pm
Salary Range: $25.00 to $32.00 hourly
Precinmac is a leading diversified manufacturer of high-tolerance precision machined components and assemblies. The Precinmac brand represents nine independently owned companies in the United States and Canada. We focus on continuous improvement, on-time delivery, and the highest possible quality and consistency.
We are looking an IT Technician I for our Shields Manufacturing facility in Tualatin Oregon. (On-site position) .
We offer:
- A Highly competitive total compensation package
- Medical (3 medical plans to choose from)
- Dental
- Vision
- Life (Company-paid, and options for additional supplemental)
- Disability Insurance (company paid short-term and long-term disability)
- 401(k) with company match,
- A generous paid time off schedule
- Discretionary quarterly bonus program.
Job Summary:
- Working under limited supervision, the IT Technician I is responsible for various information technology task such as troubleshooting and upgrades, first line of troubleshooting trouble tickets, office application support, PC support, virus removal and various IT related task.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities:
- Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolve
- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
- Determine the best solution based on the issue and details provided
- Walk through the problem-solving process and creating step-by-step training material for solutions
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in IT ticketing system
- Follow-up and update ticket status and information
- Pass on any feedback or suggestions to the appropriate internal team
- Identify and suggest possible improvements on procedures
Education & Experience:
- 1-3 years of technical education or experience in a similar industry
- Demonstrate initiative and exhibit strong interpersonal and collaborative skills.
- Detail oriented and organized, with ability to work at a high level of accuracy
- Familiar with ERP systems and intermediate skill level with Microsoft Office
- Excellent written and verbal communication
Work Setting:
General office setting with typical moderate noise levels in a temperature-controlled environment. Operates office equipment (computer, fax, copier, phone) as required to perform essential job functions.
Physical Requirements:
- Prolonged periods sitting at a desk while working on a computer
- Ability to lift up to 50 pounds as required
- Must be able to quickly navigate manufacturing areas
- Ability to stand, bend, crawl, stretch, lay, and squat for equipment maintenance
Precinmac Values Statement: We are bound by Trust; we express our Gratitude, we lead with Action, we are poised for Growth, and we are driven by Excellence.
Affirmative Action/EEO Statement: We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Major Tool & Machine provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Salary : $25 - $32