Field Service Engineer I

The MRI Field Service Engineer I is an entry-level technical role responsible for installing, maintaining, and troubleshooting MRI systems under supervision. This role is ideal for recent graduates or individuals with limited field experience seeking to build expertise in medical imaging equipment.

The shift for this position is Wednesday through Saturday (4 10s) - 7am-5:30pm, on-call duties once trained.

Key Responsibilities

• Assist in installation, calibration, and testing of MRI systems at customer sites.
• Facilitate the emergency management process for external and internal customers to minimize machine down time and maintain adequate communications with site leadership.
• Travel to customer locations as required to troubleshoot mechanical, electrical, and software issues utilizing remote access and OEM service software tools and equipment theory for problem isolation and resolution with some guidance from senior engineers.
• Safely perform routine preventative maintenance, basic repairs and installations.
• Document service activities, maintenance logs, and parts usage.
• Ensure compliance with safety standards and regulatory requirements.
• Provide basic customer support and communicate service updates.
• Work various shift schedules to have little or no impact on patient volume including; weekends, and on-call coverage where necessary to support the FSE team.

Preferred Qualifications

• Internship or exposure to medical imaging equipment
• Basic knowledge of healthcare environments
• OEM (Original Equipment Manufacturer) training

Education:

• Associate’s or Bachelor’s degree in:
• Biomedical Engineering
• Electrical Engineering
• Electronics Technology or related field
• Associates Degree in Computer Science

Experience:

• Excellent written and verbal communications skills
• 0–2 years of technical or field service experience (internships acceptable)
• Proficient in windows PC operating and repair systems, Linux experience a plus
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Physical Requirements:

• This position requires lifting, carrying, pushing, pulling or otherwise moving objects, weighing 21-50 pounds frequently, and/or up to 10 pounds constantly. Physical demand requirements are in excess of those for light work. This requirement must be made with or without accommodation.

Additional Requirements:

• Reliable private transportation and annual proof of automobile registration and insurance. Vehicle must be adequate for transporting large equipment and service tools.
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• Annual proof of valid driver’s license or transportation plan.
• *Responsible for making The Company aware of driving status change *
• Annual proof of valid driver’s license or transportation plan.

Skills & Competencies:

• Basic understanding of electronics, circuits, and diagnostic tools
• Strong problem-solving and mechanical aptitude
• Willingness to learn MRI systems and imaging technology
• Good communication and customer service skills
• Ability to work independently with supervision

Internal/External Interactions:

This position requires extensive interaction with patients, physicians, employees, and others. Employee must interact with all parties in a courteous and professional manner. Employees in this position will frequently work evenings and weekends to meet network installation deadlines and to provide network service as needed.

Pay range for this position is $32-58/hr benefits. Individual pay is based on skills, experience, and other relevant factors.

NOTE: It is not intended that this Job Description include all details of the work functions of this position. The Employee will perform work of lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as warranted.