What are the responsibilities and job description for the Clinical Manager, Specialty Pharmacy Patient Services position at Shields Health Solutions?
Help lead specialty pharmacy teams that make a difference in patient care.
We’re seeking an experienced healthcare leader who enjoys building strong teams, improving processes, and delivering excellent patient experiences. This role is ideal for someone with a pharmacy background who thrives in fast‑growing, collaborative environments.
As the Clinical Manager, Patient Services, you’ll oversee teams supporting specialty pharmacy services across hospital and clinic settings. You’ll play a key role in coaching team members, driving performance, and ensuring best‑in‑class support for patients and partners.
What You’ll Do
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We’re seeking an experienced healthcare leader who enjoys building strong teams, improving processes, and delivering excellent patient experiences. This role is ideal for someone with a pharmacy background who thrives in fast‑growing, collaborative environments.
As the Clinical Manager, Patient Services, you’ll oversee teams supporting specialty pharmacy services across hospital and clinic settings. You’ll play a key role in coaching team members, driving performance, and ensuring best‑in‑class support for patients and partners.
What You’ll Do
- Lead and support teams including Specialty Pharmacy Liaisons and other patient support roles
- Coach, train, and develop team members through regular feedback and performance management
- Ensure consistent use of best practices related to prior authorizations, financial assistance, refills, appointments, and patient outreach
- Partner closely with clinics, pharmacies, and internal teams to deliver a seamless patient experience
- Monitor performance metrics and help teams meet service, growth, and patient outcome goals
- Identify opportunities to improve workflows, efficiency, and patient satisfaction
- Build strong relationships with clinic leaders, pharmacy teams, and internal stakeholders
- Ensure team coverage and continuity of service
- Share performance updates and contribute to strategic initiatives such as new clinic launches
- PharmD, RPh, or BS in Pharmacy (required)
- Active pharmacist license (required)
- 5 years of experience in a healthcare or pharmacy setting with patient and clinician interaction
- 2 years of people management experience (preferred)
- Experience working with physicians, nurses, and healthcare teams (outpatient or clinic setting preferred)
- Strong communication, organization, and problem‑solving skills
- Comfortable managing performance metrics while maintaining clinical quality
- Proficient in Microsoft Office (Excel and Word); able to quickly learn new systems
- A motivating, supportive leader who enjoys developing others
- Patient‑focused and service‑oriented
- Organized, dependable, and detail‑driven
- Collaborative and comfortable working in close‑knit teams
- Passionate about improving access to specialty medications
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $100,000 - $150,000