Account Manager

Shields Facilities Maintenance, LLC, (SFM) is seeking highly motivated applicants for a Account Manager position within the facility maintenance industry. This full-time, position offers a competitive salary with benefits and the opportunity to grow and advance within an employee-focused organization.

Shields Facilities Maintenance is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted maintenance programs for national and regional retail, food service, financial, and healthcare facilities. SFM offers a comprehensive compensation package including competitive salaries, multiple healthcare plans including supplemental coverage and a 401(k) Plan with company match. We are actively seeking motivated individuals who can actively engage in our employee focused culture and make SFM better through your valuable contributions.

The Account Manager will be responsible for the complete management of assigned customers, from sourcing of vendors and insurance certification, to tracking work progress at customer locations. Shields is continuously focused on expanding its roster of the finest retail clients, and the Account Manager will play a pivotal role in this growth.

This is a hybrid role with 3 days working in the office and 2 days working from home.

Key Job Responsibilities include:

• Source and evaluate qualified competitive vendors who meet all compliance standards.
• Choose the best vendors to provide needed services and manage contracts with these vendors.
• Ensure compliance on an ongoing basis consistent with company and customer requirements.
• Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.
• Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction.
• Provide appropriate documentation, consistent with the scope of work and customer expectations.
• Prepare relevant documentation for invoicing and manage any invoicing disputes.
• Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.

Our ideal candidate should exhibit the following:

• Self-managed, with the ability to work with and through a team.
• Proficiency in Microsoft Office, Outlook, Excel, and Word with a strong emphasis on Excel.
• Ability to adapt in a fast-paced environment with excellent multi-tasking skills.
• Comfort in gathering information and making decisions.
• Interested in learning and growing within their career and motivated by success.
• Strong drive for results.
• Disciplined with strong attention to detail.
• Concern for delivering work on time and to the client’s satisfaction.
• A creative thinker who uses outside-the-box ideas for problem solving.
• Someone who understands the importance of providing outstanding customer service to our clients.