What are the responsibilities and job description for the Branch (Area) Manager (On-site) position at Shield HealthCare?
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Branch (Area) Manager to oversee the overall sales, operations, and daily staff activities of our Fresno, CA sales office.
JOB RESPONSIBILITIES:
- Achieve sales, expense, and operating income budget
- Supervision and direction of office staff to include interviews, selection, training, disciplinary action, and terminations
- Conduct monthly Quality Control reviews and review with CSRs
- Responsible for Sales Office semi-annual business plan
- Develops and implements sales office budget semi annually
- Implements corporate sales strategies with quantifiable objectives specific to the market
- Participate in community organizations to enhance SHC’s visibility
- Understand competitive forces and develops strategies to overcome them
- Maintain sales coverage for vacant sales territories
- Safety/OSHA/facilities management
QUALIFICATIONS:
- Bachelor’s degree
- 3 years customer service supervisor/management experience
- Proven track record of achieving sales, expense, and operating income budgets
- Sales aptitude and problem resolution
- Experience with financial planning and budget issues
- Excellent written and verbal communication skills
- Capable of building effective sales teams within the sales location and achieving success in a fast-paced, changing industry
- Familiarity with managed care and third-party programs preferred
SALARY & BENEFITS:
- Base salary of $70-85k plus generous biannual bonus opportunities
- Medical, Dental and Vision (Eligible first day of employment)
- Flexible Spending Account
- Life & Disability Insurance
- 401(k) with Company Match
- Vacation and Sick Days
- Paid Holidays
- Education Assistance
- Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
At Shield HealthCare, we measure our degree of excellence by one number: the number of satisfied customers that we serve in the comfort of home.
Our current 99% satisfaction rating from the independent firm Press Ganey is a testament to our commitment to meeting the needs of our customers, helping to ensure that the very best care is given at home.
We continue to be an industry leader delivering brand-name products and excellent customer service, while providing tools and resources to educate and support caregivers and families with medical needs.
Our current 99% satisfaction rating from the independent firm Press Ganey is a testament to our commitment to meeting the needs of our customers, helping to ensure that the very best care is given at home.
We continue to be an industry leader delivering brand-name products and excellent customer service, while providing tools and resources to educate and support caregivers and families with medical needs.
Salary : $70,000 - $85,000