What are the responsibilities and job description for the HR Shared Services Advisor position at Sherwin?
This position provides comprehensive HR support and advisory services via phone, email, cases, audits and HR Cloud transactions with a goal of first contact resolution in accordance with Service Level Agreements. Collects the necessary information regarding the request, analyzes the situation, and determines the policies and laws related to the situation. Uses these facts and previous experiences related to similar situations to determine the appropriate course of action to handle the request. Maintains a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations. Groups serviced include all U.S vendors, employees, ex-employees, retirees, managers, HR Business Partners, and other internal S-W Departments/COEs.