Manager, Accounts Receivable

Job Description

The primary responsibility of this position is the management and protection of the company's Accounts Receivable (AR) through prudent credit decisions; key customer collections; finance support; and training activities resulting in maximized company sales and profit. This position will strive to develop relationships with strategic customers, Finance Leadership, and Sales Management teams, negotiate contracts and marketing allowances. The successful candidate will develop and recruit finance professionals to drive profitable sales growth and support the Division objectives.

This position is not hybrid/remote and will be based out the Higbee Building in Cleveland, OH.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

Responsibilities

CORE RESPONSIBILITIES

CORE RESPONSIBILITY 1: ACCOUNTS RECEIVABLE MANAGEMENT

• Ensure profitable sales and market share growth through judicious and timely credit management decisions for the area of responsibility.
• Ensure best practices are in place for efficient and effective management of AR to achieve Sales, Working Capital, and RONAE objectives.
• Actively manage material delinquent accounts to limit potential risk and financial losses.
• Establish and manage credit lines for new and existing customers up to approved authority level.
• Establish strong relationships with material customers in the support profitable sales growth and minimize potential financial losses within the area of responsibility.
• Proactively communicate with customers, Sales Teams, and AR Management on issues impacting business opportunities.
• Provide management, guidance, and implementation of best practices in the operation of AR teams to achieve the objectives for the area of responsibility.
  
  

CORE RESPONSIBILITY 2: COLLECTION ACTIVITY

• Improve cash flow and reduce working capital impact through effective communication with collection team(s), Sales organization personnel, management teams and/or direct customer contact.
• Evaluate collection activity results and implement changes when needed to improve performance.
• Maintain direct customer contact to resolve discrepancies or disputes on material customers.
• Monitor and manage performance of Third-Party Collection Agencies and Law Firms to improve recovery efforts for the area of responsibility.
• Collaborate with key stakeholders to address and automate unique customer billing requirements to improve collection results and customer service levels.
• Monitor, adapt and refine collection strategies to changes in the business environment.
  
  

CORE RESPONSIBILITY 3: TALENT DEVELOPMENT

• Ensure employees are provided with the appropriate training and assist in the achievement of individual developmental plans.
• Recruiting, hiring, training, retaining, and mentoring of diverse and inclusive AR Professionals.
  
  

CORE RESPONSIBILITY 4: CONTINUOUS IMPROVEMENT

• Create a culture of continuous improvement within the AR teams. Assist in the identification and strategic solutioning of process inefficiencies through continuous improvement projects.
• Provide guidance and support on cross-functional projects and application enhancements as the voice of the “internal/external customer” and Subject Matter Expert (SME) for the Order to Cash Process (OTC).
• Collaborate and partner with key leaders and internal stakeholders in realizing scaling opportunities through process efficiencies and automation.
• Maintain a knowledge base of trends, management techniques, and KPI metrics to improve levels of service and AR performance.
  
  

CORE RESPONSIBILITY 5: ACCOUNTS RECEIVABLE CONTROLS AND COMPLIANCE

• Maintain consistent adherence to the credit policies and procedures as established.
• Ensure and certify (as required) AR controls are performed and operating effectively.
• Verify the AR balances are properly stated for the area of responsibility according to existing policies.
• Ensure the AR organization operates within all applicable laws and regulations within the area of responsibility.
• Timely respond to internal and external AR audit inquiries as required.
  
  

CORE RESPONSIBILITY 6: BUSINESS SERVICES

• Collaborate with sales leadership to drive achievement of their objectives utilizing available technologies, reporting, programs, and best practices.
• Mentor and develop sales professionals by participating in strategic customer meetings, monitoring Customer Relationship Management (CRM) activities, and provide guidance on selling competitive terms and conditions.
• Train store management on the fundamentals of their role in credit extension, new account growth, delinquent account management, and financial performance.
• Provide Sales Management finance support on key initiatives to grow profitable market share; improve performance; improve customer service; and in the development of personnel.
  
  

Qualifications

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• Bachelor’s Degree
  
  

Preferred:

• Master’s Degree
  
  

KNOWLEDGE & EXPERIENCE:

Required:

• 4 yrs experience in finance, accounting, or sales.
• 2 yrs Management experience
• Operational analysis and business communications.
• Must be legally authorized to work in the United States without company sponsorship
  
  

Preferred:

• Accounts Receivable experience
• Sherwin-Williams’ store, facility, or branch experience.
• Project Management experience in a lead capacity.
• Implementing technology solutions in a lead capacity
• Implementing change management programs in a lead capacity
  
  

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Maximize market share growth and business efficiency through analysis of business performance; external market insights; strategy development; and execution.
• Ability to collaborate across diverse functional teams to drive strategic decision-making; support business growth; and maximize resources to optimize outcomes.
• The ability to influence attitudes, behaviors, and decisions through effective communication, negotiation, leadership, adaptation, and collaboration with varying types of stakeholders.
• Serve as a trusted strategic advisor to business leaders utilizing an in-depth knowledge of the business segments’ products, customers, competitors, key disruptors, innovations, and market intelligence.
• Ability to collaborate cross-functionally throughout Sherwin-Williams.
• Ability to create financial models leveraging key drivers of financial performance, including the use of historical data to forecast future outcomes.
• The ability to identify inefficiencies in processes and procedures and implement/monitor improvement through key performance indicators (KPIs).
• Ability to communicate, verbally and written, ideas, decisions, and strategies to a diverse stakeholder group in a clear, concise, and effective manner.
• Ability to understand, interpret, and communicate financial data into meaningful insights.
• The ability to understand and analyze the financial implications of Sherwin-Williams' strategic decisions.
• The ability to compare and reconcile financial records from multiple sources, and analyze data to identify trends, patterns, and actionable insights.
• Ability to motivate, coach, mentor, and sponsor others to accelerate career growth and development.
  
  

Preferred:

• Proficiency in US GAAP accounting principles such as revenue recognition, accrual accounting, and inventory valuation.
• Ability to design, implement, and maintain key controls to ensure compliance including assessing risks; develop policies; monitor compliance, and to ensure accuracy of financial and non-financial data.
• Proficiency in cost, inventory, commercial finance accounting, pricing, product lifecycle management, and other commercial business functions.
• Knowledge of current financial and cross-functional platforms to gain insights and drive innovation through scalable efficiencies.
  
  

Travel: 40%

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.