What are the responsibilities and job description for the Co-Op, E-Business Operations position at Sherwin-Williams?
Job Description
The Co-Op, E-Business Operations is part of a team responsible for ensuring a seamless and stable digital experience across all customer touchpoints that include websites, mobile apps, online procurement, digital in-store, order management and fulfillment. This business role is a key conduit between the technologies that power our interconnected customer experience and the teams delivering new digital products and driving business through the platforms. You will partner closely with IT Development Operations, Digital Product Management, Digital Merchandising, Digital Content Management, Digital Analytics and Data Enrichment teams to support omni-channel experiences in market, the piloting and rollout of new digital products, and will support the establishment of processes, procedures and KPIs to drive operational efficiencies in The Global Architectural Marketing Group. The successful candidate for this role will be a business-minded communicator with a passion for excellent customer experience via operations for ecommerce, order management, mobile and/or web development.
Responsibilities
CORE RESPONSIBILITIES:
EDUCATION:
Required:
Required:
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
The Co-Op, E-Business Operations is part of a team responsible for ensuring a seamless and stable digital experience across all customer touchpoints that include websites, mobile apps, online procurement, digital in-store, order management and fulfillment. This business role is a key conduit between the technologies that power our interconnected customer experience and the teams delivering new digital products and driving business through the platforms. You will partner closely with IT Development Operations, Digital Product Management, Digital Merchandising, Digital Content Management, Digital Analytics and Data Enrichment teams to support omni-channel experiences in market, the piloting and rollout of new digital products, and will support the establishment of processes, procedures and KPIs to drive operational efficiencies in The Global Architectural Marketing Group. The successful candidate for this role will be a business-minded communicator with a passion for excellent customer experience via operations for ecommerce, order management, mobile and/or web development.
Responsibilities
CORE RESPONSIBILITIES:
- Support the day-to-day business operations and incident management of the digital experience that consists of websites, mobile apps, online procurement, digital in-store, and includes content management, personalization, customer identity/login, ecommerce, pricing, promotions, order management, fraud monitoring and fulfillment spanning over the Consumer Brands Group and Paint Stores Group divisions.
- Partner with Customer Service and Retail Store Operations on issue escalations, triage, resolution, and process improvements.
- Enable online access for Paint Stores Group national customers, demo digital tools upon request, intake issues from sales team and customers and resolve/log accordingly.
- Partner with Digital Marketing and IT partners to triage defects logged in release testing to assess criticality for Paint Stores Group and Consumer Brands Group code deployments, depending on immediate business need.
- Assist team members with weekly, monthly, and quarterly reporting of key E-Business Operations metrics to distribute to various Marketing and IT stakeholders.
- Assist with content curation for weekly E-Business Operations readouts and quarterly Global Architectural Marketing E-Business team presentations.
- Assist leadership in preparation for Paint Stores Group customer facing and/or district facing digital demos.
EDUCATION:
Required:
- Minimum High School education or equivalent
- Availability to work in a long-term co-op (9-12 months)
- The ideal candidate must be available to work ~37.5 hours per week during the summer and ~20 hours/week during the school year.
- Strong Microsoft Office suite experience (Word, Excel, Power Point)
- Must be actively pursuing bachelor’s degree in Marketing , Business, Communications, Information Technology, or a related field
Required:
- Strong communication skills, both written and verbal
- Ability to work cross-functionally and align teams on shared goals
- Thrives in a fast-paced work environment, keeping a positive attitude and fostering team spirit
- Good Organization skills, with strong attention to detail
- Ability to consistently meet deadlines without compromising the quality of work
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
