What are the responsibilities and job description for the Medical Assistant/Patient Services Specialist position at Sherman MD Providers Inc?
POSITION SUMMARY:
Under general supervision of the Practice Manager and Supervisor, the Medical Assistant/Patient Service Specialist will function as a member of the clinical and clerical team and complete assigned daily tasks to ensure smooth day-to-day operations. Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email. Will be responsible for rooming patients, answering incoming calls, directing calls as appropriate, and providing general office support with a variety of clerical and clinical activities and related tasks in both the front and back office.
POSITION DUTIES AND RESPONSIBILITES:
- Work closely with providers to assist in delivering world-class care to patients.
- Provide a high level of customer service for all new and existing patients and their families.
- Answer and route calls in a professional manner or take detailed messages and ensure a timely follow up.
- Record patient medical histories, vital signs, or information such as test results in EMR systems.
- Performs outreach to patient groups for patient care and quality measurement/guidelines.
- Handle patient scheduling, inquiries, billing, and insurance verification.
- Ensure an accurate collection of payments from each patient including any previous balances or co-pays.
- Assist providers during examinations by setting up exam rooms for procedures, performing simple tests, and assisting with venipuncture draws.
- Maintain cleanliness and sanitation in examination rooms and with instruments.
- Maintain materials and monitor expiration dates of exam room supplies.
- Maintain confidentiality of all patient information in accordance with HIPAA/Confidentiality rules and PHI regulations
- Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of the clinic/hospital by following all policies and the Code of Conduct.
- Performs other duties as assigned including cross training and possible travel to other clinics.
POSITION QUALIFICATIONS
- High school diploma or GED required.
- MA Certificate required. Registry preferred.
- One to three years previous admissions or medical office experience, or equivalent combination of education and experience preferred.
- Bilingual (Spanish/English) preferred.
