What are the responsibilities and job description for the Veterinary Receptionist/Customer Service Representative position at Sheridan Animal Hospital?
Sheridan Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
- Compensation: $15 - 17 per hour, for each hour worked
- This is a full-time position, with a flexible schedule and availability needed Monday-Friday. No weekends! We are also open to part time scheduling.
Full-time Benefits Package*:
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
- 1 years of experience in a reception role
- Previous veterinary receptionist experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially Avimark, preferred
- Exceptional verbal and written communication skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Why choose us?
With a mission centered around community and relationships, our team at Sheridan Animal Hospital has been committed to providing individualized care to our rural community since 2013. Our 5,000 square foot hospital allows us to provide routine and emergency medical and surgical services for small animals, and common pocket pets, with state-of-the-art equipment. Our six doctors are supported by a talented team, and we take active measures to encourage our staff's continued growth and happiness at our clinic and within veterinary medicine. We have a fantastic team full of coworkers who become friends and are happy to work with great clientele.
Our core values:
- Finding the very best individuals to care for pets
- Supporting our team's education, excellence, and happiness
- Investing in technology and quality medications
- Choosing to uphold the highest standards of veterinary medicine
If you're interested in joining a collaborative and tenured team, we encourage you to apply. We look forward to hearing from you!
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Sheridan AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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Salary : $15 - $17