What are the responsibilities and job description for the Front Desk Associate position at Sheraton Tucson Hotel?
BASIC PURPOSE:Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction
ESSENTIAL FUNCTIONS:
1.Handle guest registration and room assignments, accommodating special requests whenever possible.
2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
3.Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
4.Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
5.Cancel room reservations according to procedures.
6.Walk customers in a professional and courteous manner according to procedures.
NON-ESSENTIAL FUNCTIONS:
- Inventory guest room keys according to policy and request re-keying as necessary.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservation.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
Knowledge and Skills:
Education:High School education or equivalent experience.
Experience:1-3 years of hospitality or in a related position with this Company or other organizations.
Skills and Abilities:Requires a working knowledge of the Front Desk aspect of operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.
Requires knowledge of and ability to operate computer equipment and the reservations system.
Ability to read and speak English. Second language is preferred.'
'
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16