Front Desk Supervisor

Travel awaits! Travel Discounts to over 7,000 hotels around the world.

Are you motivated to provide genuine and meaningful experiences to guests from all over the World? Join our awesome team and enjoy all the benefits of our exciting hotel environment!

The Front Desk Supervisor is responsible for overseeing all aspects of the front desk operations, ensuring the highest levels of guest service and satisfaction.

Job Duties:

• Supervise daily Front Desk functions including check-ins, check-outs, reservations, and guest inquiries.
• Resolve guest concerns promptly and professionally; handle escalated issues and special requests.
• Authorize guest refunds in the absence of the Front Office Manager or Director, ensuring compliance with hotel policies.
• Train, coach, and support Front Desk team members. Provide ongoing performance feedback and assist in scheduling.
• Cover front desk shifts when a team member is absent or unable to report for duty, maintaining smooth operations.
• Among other tasks assigned.

Job Requirements:

• High school diploma or equivalent required; associate or bachelor’s degree in Hospitality or related field preferred.
• Minimum of 1–2 years of front desk experience in a hotel environment required. Marriott, Hilton or Hyatt experience, preferred.
• At least 1 year of supervisory or team lead experience preferred.
• Proficiency in property management systems preferred.
• Bilingual (English/Spanish), preferred.

Schedule:

Rotating shifts including evenings, overnight, weekends, and holidays.

Benefits:

We offer excellent growth opportunities and benefits that include:

-Medical (two options) with vision
-Dental
-401(k) with 4% company match
-Voluntary Critical Illness
-Voluntary Accident Insurance
-Voluntary Hospitality Indemnity
-Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
-Short-Term Disability
-Long-Term Disability

AND:

-Paid time off (vacation, sick, and holiday)
-Meal stipend
-Free uniforms
-Free non-slip shoes (two free pair per year!)
-Positive associate relations
-Associate recognition and events, incentives and rewards monthly
-Ongoing training
-Education assistance
-Major hotel discounts at over 7,000 hotels worldwide
-Other company discounts

Successful Candidate must be able to pass a background check.

Sheraton Suites Orlando Airport is an Equal Opportunity Employer.  All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to yadimar.moyet@sheratonorlandoairport.com or call 407-240-5555 to let us know the nature of your request.