What are the responsibilities and job description for the Front Desk Supervisor position at Sheraton Sand Key Resort?
Front Desk Supervisor
Duties:
- Manage and oversee all front desk operations, including check-in, check-out, and guest services.
- Ensure smooth operation of phone systems and handle incoming calls in a professional and courteous manner.
- Provide exceptional guest relations by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
- Train and supervise front desk staff to ensure high-quality customer service.
- Maintain accurate records of guest information, reservations, and transactions.
- Coordinate with other departments to ensure seamless communication and efficient operations.
- Handle cash transactions and maintain accurate accounting records.
- Assist in the development and implementation of front desk policies and procedures.
Qualifications:
- Previous experience in a similar role or in the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy.
- Proficient in using phone systems and other office equipment.
- Exceptional organizational skills with the ability to multitask effectively.
- Knowledge of reservation systems and hotel management software is a plus.
- Ability to work flexible hours, including weekends and holidays.
We offer competitive compensation based on experience.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $30,300 - $38,300