Reservations and Revenue Coordinator

Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you!  We are one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

Sheraton San Diego is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, complimentary parking and meals.

Summary of Job Description

As a Reservations and Revenue Coordinator, you will provide direction to property teams to identify and capitalize on potential revenue opportunities. Your role involves supporting the team daily in achieving both long-term and short-term goals through accurate forecasting, system reporting, and analytical tools. You play a crucial part in maximizing the hotel’s total revenue and profitability by delivering data-driven insights and strategic recommendations. Your expertise ensures effective decision-making and optimizes financial performance, contributing significantly to the hotel's success.

The hourly rate for this position is $21.50 per hour.

Experience

• 2-4 years of progressive experience in customer service in Guest Services or Reservations
• Prior hospitality experience preferred; supervisory or management experience is a plus.
• Proactive self-starter with the ability to work effectively both independently and collaboratively within a team.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; able to type 45 wpm.
• Experience with Marriott Revenue systems strongly preferred.
• Experience in e-commerce preferred.
• Excellent written and verbal communication skills.
• Strong technical and analytical skill set.
• Proven ability to learn new systems quickly.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Job Responsibilities

• Assist in the accurate preparation of all Revenue Management reports, including market segmentation, production analysis, source contribution, daily pick-up, and pace summaries.
• Conduct regular audits of Online Travel Agency’s (OTAs) content to ensure accuracy and consistency across all channels.
• Attend and actively participate in weekly meetings.
• Prepare meeting packets, record detailed meeting minutes, and lead follow-up actions as required.
• Manage IT support tickets, create and maintain rate codes, and generate and validate analytical reports.
• Audit and accurately enter all third-party reservations into the PMS system.
• Provide support to the Group Housing team, particularly with SMERF group bookings.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com. 

Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Salary : $22