Banquet Set-Up Supervisor

Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a complete benefits package; medical, dental, vision, and life insurance, paid time off, retirement plan, employee discounts, employee assistance program, and complimentary meals are provided.

Summary of Job Description

Responsible for ensuring all areas of meeting/event room set up, refreshing and cleanliness.  Trains banquet staff and is responsible for the set-up of assigned areas and/or events.  Provide efficient, personable, and professional service to guests consistent with four diamond standards. 

The hourly rate for this position is $23.55, and eligible for tips.

Education/Experience

• Minimum 2 years' experience in hotel, banquets or events.

• High School Diploma or equivalent education required.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow up, and organizational.
• Must have the ability to push, pull bend, squat, and lift up to 50lbs on a regular basis.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.

Job Responsibilities

• Set up banquet rooms exactly as the BEO, guests, and contract states: this includes chairs, tables, staging, linen, skirting of tables, furniture, flooring, barbacks, umbrellas, pop-up tents, props, water stations, backbars, buffets, and any other banquet/hotel equipment.
• Responsible for the breakdown and storage of tables, chairs, staging, furniture, flooring, umbrellas, pop-up tents and any other banquet/hotel equipment upon completion of banquet catering functions.
• Complete closing duties including but not limited to:
  • Properly store all reusable goods.
  • Clean all equipment as assigned.
  • Restock all items for next service or event.
  • Remove all dirty linen.
• Completes the breakdown after each function as assigned, ensuring the return of equipment to proper storage areas.
• Assists fellow servers and set up in their duties as required.
• Maintains care and cleanliness of all banquet equipment and work/back of the house service areas.
• Continually check to see that rooms are set in accordance to the banquet event orders and organized properly for service.
• Check function rooms prior to guest arrival, greet guests and process last minute instructions or changes to events.
• Check quality and quantity of all banquet stock and equipment.
• Oversee and assign banquet associates tasks for setting-up events.
• Assist with training banquet service and setup staff through participative supervision.
• Responsible for enforcing all associate policies in accordance with the employee handbook in the absence of the banquet manager, and to report all infraction of policies immediately to the banquet manager when present.
• Ensure sets up, serves, and breaks down breaks according to established procedure.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Complete closing duties and ensure staff complete closing duties.
• Completes the breakdown after each function as assigned, ensuring the return of equipment to proper storage areas.
• Adheres to all local liquor laws and fire regulations.
• Be present before and during events to provide assistance for guest’s changes and requests.
• Treat guests with courtesy, friendliness, respect and provide responsive service.
• Perform cleaning and general maintenance duties of all banquet function rooms, equipment, and public areas.
• Notify management of any pertinent information related to shift activities and guest requests.

• Communicates with and supports all staff to better serve the guests.
• Ensure all equipment is in operation order and all supplies are up to par. 
• Report equipment that needs repair or supplies that need to be ordered.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all AAA Four Diamond and Sheraton brand standards
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com. 

Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Salary : $24