What are the responsibilities and job description for the Group Sales Manager position at Sheraton Pittsburgh Hotel at Station Square?
The Group Sales Manager serves as the on-property sales contact and is responsible for proactively sourcing, soliciting, and securing revenue opportunities for the hotel. This role focuses on maximizing revenue, building strong client relationships, and ensuring seamless turnover for successful event execution.
ESSENTIAL JOB FUNCTIONS
Sales & Revenue
- Identify, solicit, and close business to meet and exceed individual and team revenue goals.
- Actively upsell products and services to maximize revenue.
- Understand market trends, competitors, and customer needs.
- Conduct site visits, sales calls, and proactive outreach to targeted accounts.
- Respond to inquiries within required timeframes and accurately forecast group business.
- Prepare sales contracts and support budget and financial goals for the department.
Guest & Client Experience
- Maintain strong relationships with clients through clear communication and follow-up.
- Ensure client satisfaction throughout the sales and event planning process.
- Partner with Convention Services for smooth event execution.
- Address customer concerns and support continuous improvement in service delivery.
Teamwork & Leadership
- Model company values and uphold service and sales standards.
- Collaborate effectively with team members and other departments.
- Manage time, resources, and workload efficiently.
- Address challenges quickly and support a positive work environment.
Professional Development
- Pursue ongoing learning and self-development.
- Share best practices and support team growth.
QUALIFICATIONS
Experience
- Minimum 2 years of progressive sales or hospitality experience.
Skills & Knowledge
- Strong negotiation, selling, and closing skills.
- Ability to proactively prospect, research, and generate new business.
- Knowledge of event planning, banquet operations, and hotel inventory management.
- Experience with Microsoft Office and hotel sales systems.
- Strong communication, organization, problem-solving, and presentation skills.
- Understanding of contracts, budgeting, forecasting, and hotel operations.