What are the responsibilities and job description for the Housekeeping Supervisor position at Sheraton Pittsburgh Airport Hotel?
Full job description
Job Title: Housekeeping Supervisor
Property: Sheraton Pittsburgh Airport Hotel
Employment Type: Full-Time
Job Summary
The Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations of the hotel and ensuring that guest rooms, public areas, and other hotel facilities meet high standards of cleanliness, presentation, and guest satisfaction. This position will lead the housekeeping team, manage daily room assignments, monitor quality, control department expenses, and ensure compliance with Marriott brand standards and company policies.
Key Responsibilities
- Oversee the daily operations of the Housekeeping Department.
- Supervise, train, coach, and motivate housekeeping staff and supervisors.
- Prepare daily housekeeping assignments based on occupancy, arrivals, departures, and staffing levels.
- Inspect guest rooms, public areas, hallways, and other hotel areas to ensure cleanliness and proper presentation.
- Ensure guest rooms are cleaned and released in a timely manner, particularly during high-occupancy periods.
- Monitor room cleanliness and address any deficiencies promptly.
- Coordinate closely with the Front Desk regarding room status, early arrivals, late checkouts, room moves, and special guest requests.
- Respond to guest complaints and housekeeping-related concerns professionally and promptly.
- Maintain adequate inventory of linens, towels, cleaning supplies, amenities, and other housekeeping materials.
- Monitor housekeeping expenses and assist with department budgeting and cost control.
- Ensure proper handling and storage of cleaning chemicals and supplies.
- Ensure employees follow appropriate health, safety, and sanitation procedures.
- Maintain housekeeping equipment and coordinate repairs or replacement when necessary.
- Monitor lost-and-found procedures and ensure items are properly documented and secured.
- Assist with hiring, onboarding, scheduling, training, and performance management of housekeeping employees.
- Monitor employee attendance, productivity, and compliance with company policies.
- Conduct regular inspections and housekeeping quality checks.
- Work with the Engineering Department to report and follow up on maintenance issues in guest rooms and public areas.
- Maintain compliance with Marriott brand standards and hotel operating procedures.
- Assist with deep-cleaning schedules, preventative housekeeping programs, and special projects.
- Participate in management meetings and communicate housekeeping needs and operational issues to the General Manager.
- Serve as Manager on Duty when assigned.
- Perform other duties as assigned by the General Manager.
Qualifications
- Previous experience in hotel housekeeping or hospitality management required.
- Previous Housekeeping Supervisor or Housekeeping Manager experience preferred.
- Marriott or other major hotel brand experience preferred.
- Strong knowledge of hotel housekeeping procedures and standards.
- Excellent leadership and team-management skills.
- Strong organizational and time-management skills.
- Ability to prioritize tasks in a fast-paced hotel environment.
- Excellent communication and guest-service skills.
- Ability to work weekends, holidays, and flexible schedules as needed.
- Basic computer skills and ability to use hotel systems.
- Ability to work effectively with Front Desk, Engineering, and other hotel departments.
Key Skills
- Housekeeping Operations
- Team Leadership
- Guest Service
- Room Inspections
- Staff Scheduling
- Inventory Management
- Cost Control
- Quality Assurance
- Training & Development
- Problem Solving
- Marriott Brand Standards
- Safety & Sanitation
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to bend, stoop, kneel, and reach as required.
- Ability to lift and move housekeeping supplies and equipment.
- Ability to inspect guest rooms and other areas throughout the hotel.
- Ability to work in a fast-paced environment.
ring outstanding service!
Pay: $16.50 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Job Type: Full-time
Pay: $17.50 - $19.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $18