Rooms Control Manager

The Rooms Control Manager will be responsible for managing the overall Rooms Inventory to maximize revenue and minimize disruption based on business needs. The Rooms Control Manager will be directly responsible for the supervision of the PBX operations, supporting personnel, and equipment. This role must ensure the delivery of prompt and courteous service to internal and external guests, maintain a team environment and assist to maintain established standards and policies and procedures and to control expenses.

Responsibilities will include, but are not limited to the following:

• Monitor and Coordinate Short-Term Inventory Disruptions – responsible for coordinating and communicating all aspects of the disruption and projected resolution to all affected departments.
• Utilize online platforms to address guest feedback, questions and or concerns.
• Mentor, develop and train associates to ensure maximum guest and associate satisfaction.
• Monitor and develop team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward.
• Guest Planning – Elite, Special Preferences, property-designated VIP room assignments prior to arrival date with interdepartmental coordination. Ensure that future group’s room type bookings are coordinated to reflect group contracts, transient considerations, revenue considerations, and arrival/departure patterns for the corresponding days.
• Coordination of which rooms are being deep cleaned, and scheduled for Preventative Maintenance.
• Ensuring room inventory in the local PMS matches Marriot’s room inventory for the property. Take personal responsibility for correcting customer service problems. Housekeeping status (availability for check-in) of each room is accounted for (including Out of Order)
• Alert Director of Front Office Operations and Front Office Manager of potentially serious issues. MOD Report and or Incident Reports must be completed within a 24 hour time frame of incidents occurrence.

Qualifications:

• Minimum of 2 years of hotel experience in a supervisory role, ideally in Front Office/Guest Services.
• Minimum of High School Diploma or equivalent.

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The Sheraton Hotel, Palo Alto is one out of 7 hotels within PHM. The Sheraton Hotel is located at the heart of Silicon Valley, in front of Stanford University and walking distance to downtown and shopping centers. Our culture is family oriented, friendly, outgoing, and competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality.

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an energetic and friendly Rooms Control Manager to join our family! The Rooms Control Manager will support the Director of Front Office Operations, managing the day-to-day operations of the Front Office Department. The Rooms Control Manager is an integral part of our management team and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.

If this position and The Sheraton Hotel Palo Alto (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at www.phmhotels.com.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• Bonus pay

Experience:

• Hotel experience: 2 years (Required)

Work Location: One location