What are the responsibilities and job description for the Banquets Assistant Manager position at Sheraton New Orleans Hotel?
Job Details
Job title
Banquets Assistant Manager
Position Type
Full Time
Job ID
26034736
Pay Range
$25.00-$34.62 per hour
Bonus Eligible
Y
Career area
Event Management
Location(s)
Sheraton New Orleans Hotel
Job Summary
Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
Maintains attendance log for banquet employees.
Maintains and enforces established sanitation levels.
Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Assisting in Leading Banquet Teams
Attends and participates in all pertinent meetings.
Leads shifts and actively participates in the servicing of events.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Conducting Human Resources Activities
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Reviews comment cards and guest satisfaction results with employees.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. Weve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be The Worlds Gathering Place. In joining Sheraton Hotels and Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job title
Banquets Assistant Manager
Position Type
Full Time
Job ID
26034736
Pay Range
$25.00-$34.62 per hour
Bonus Eligible
Y
Career area
Event Management
Location(s)
Sheraton New Orleans Hotel
Job Summary
Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
Maintains attendance log for banquet employees.
Maintains and enforces established sanitation levels.
Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Assisting in Leading Banquet Teams
Attends and participates in all pertinent meetings.
Leads shifts and actively participates in the servicing of events.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Conducting Human Resources Activities
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Reviews comment cards and guest satisfaction results with employees.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. Weve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be The Worlds Gathering Place. In joining Sheraton Hotels and Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Salary : $25 - $35