What are the responsibilities and job description for the Front Office Manager position at Sheraton Minneapolis West?
DO YOU THINK YOU ARE THE BEST FRONT OFFICE MANAGER (OR EVEN ASSISTANT FOM) IN THE BUSINESS AND ARE READY FOR A CHANGE? WE ARE SEEKING THE BEST (OR THOSE WHO BELIEVE THEY ARE) WHO CAN MAKE AN IMMEDIATE IMPACT.
REMINGTON HOSPITALITY IS A COMPANY WHERE PASSIONATE PEOPLE THRIVE.
Job Overview:
We are seeking a Front Office Manager to oversee the daily operations of our front desk area. The ideal candidate will have a background in hospitality and possess excellent guest service skills.
Responsibilities:
- Manage all front office operations including reservations, check-ins, and check-outs
- Train, supervise, and support front desk staff
- Ensure guest satisfaction by addressing inquiries and resolving issues promptly
- Maintain accurate records and prepare reports for management
- Implement and enforce hotel policies and procedures
- Monitor and manage room inventory and availability
- Coordinate with other departments to ensure seamless guest experiences
Qualifications:
- Previous experience in a hotel or hospitality setting is preferred
- Strong guest service orientation with excellent phone etiquette
- Proficiency in using phone systems and hospitality management software
- Bilingual or multilingual skills are a plus
- Ability to handle guest relations effectively
- Knowledge of hotel management practices
Join our team as a Front Office Manager and be part of a dynamic hospitality environment where your skills and dedication will be valued.
Job Type: Full-time
Pay: $60,000.00 - $82,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $60,000 - $82,000
