What are the responsibilities and job description for the AM Host - Library Restaruant position at Sheraton Grand Nashville?
Job Summary
We are seeking a friendly and organized Host/Host to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and an exceptional dining experience. This role requires excellent communication skills and a passion for providing outstanding customer service in a fast-paced restaurant environment.
Responsibilities
- Greet guests promptly as they arrive and provide them with a warm welcome.
- Manage reservations and seating arrangements to optimize the dining experience.
- Communicate effectively with guests to understand their needs and preferences.
- Utilize Aloha POS system to manage waitlists and table assignments efficiently.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Handle guest inquiries, concerns, and feedback with professionalism and courtesy.
- Collaborate with restaurant staff to ensure smooth operations and guest satisfaction.
- Provide information about menu items, specials, and restaurant policies as needed.
Requirements
- Previous experience in a customer service or hospitality role is preferred.
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Familiarity with Aloha POS or similar restaurant management systems is a plus.
- Ability to multitask in a busy environment while maintaining attention to detail.
- A friendly demeanor with a genuine desire to help guests enjoy their experience.
- Strong guest relations skills to foster positive interactions with patrons.
- Flexibility to work various shifts, including evenings and weekends as needed.
Join our team as a Host/Host and play a key role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $19
