What are the responsibilities and job description for the Restaurant Supervisor position at Sheraton BWI Airport?
Assists the Restaurant Manager at Old Line Grill & Lounge and In-Room Dining to ensure excellent service.
ESSENTIAL DUTIES
- Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet
- Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each
- Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate
- Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local and hotel brand.
- Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations.
- Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program
- Ensure that all standards and hotel cash handling procedures are met.
- Maintain cleanliness of all outlets on a daily basis.
- Assist the restaurant manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter.
EDUCATION
Any combination of education, training or experience that provides the required knowledge, skills and abilities. High School graduate or equivalent required.
EXPERIENCE
1 year experience required in food and beverage. Prior hospitality experience preferred but not required
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Work Location: In person
Salary : $16 - $19