What are the responsibilities and job description for the Administrative Assistant II, Outpatient Mental Health Clinic - Frederick, MD position at Sheppard Pratt?
What to expect.
Primary responsibilities include: (1) Receive clinic clients; collect client co-payments; receive and route telephone calls; (2) Schedule client follow-up appointments; (3) Maintain client medical records in good order; file client information; process client and other administrative paperwork; (4) Assist with maintenance of OMHC electronic health records; (5) Maintain clinic facilities for optimal and secure functioning; (6) Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications; and (7) Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks.
Specific responsibilities include:
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
What we need from you.
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!
Primary responsibilities include: (1) Receive clinic clients; collect client co-payments; receive and route telephone calls; (2) Schedule client follow-up appointments; (3) Maintain client medical records in good order; file client information; process client and other administrative paperwork; (4) Assist with maintenance of OMHC electronic health records; (5) Maintain clinic facilities for optimal and secure functioning; (6) Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications; and (7) Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks.
Specific responsibilities include:
- Monitor and route OMHC and/or substance use program voicemail messages
- Schedule appointments for clients and staff
- Manage the administrative information flow in the EHR
- Check client eligibility status to verify insurance coverage
- Check and verify current ITPs
- Apply for concurrent insurance authorizations
- Log and distribute incoming and outgoing faxes
- Request, log, and secure client co-payments
- Receive, respond and/or route incoming phone calls
- Print provider schedules and billing sheets
- Make appointment reminder calls
- Inventory, order, and maintain office supplies
- Respond to all requests from providers, clients and other staff in a professional manner
- Communicate critical information to staff in a timely manner
- File all notes and papers in client charts
- Collaborate with clinic directors on discharges and send 30 day letters to clients.
- Close charts in multiple electronic data systems
- Collaborate with psychiatric/addiction provider(s) to process prescription refills and prior authorization
- May conduct registration and obtain all documents required to register as a client of the OMHC and addiction services.
- Receive, log, and secure all delivered medications and handle client specimens as needed.
- All other duties as assigned to ensure successful operation of OMHC and/or addictions services
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
- A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
- Comprehensive medical, dental and vision benefits for benefit eligible positions
- 403b retirement match
- Generous paid-time-off for benefit eligible positions
- Complimentary Employee Assistance Program (EAP)
- Generous mileage reimbursement program
What we need from you.
- High school diploma is required. An Associates Degree in business administration or related field is preferred.
- Prior experience in a health care setting is preferred, but not required.
- Commitment to excellent customer service for clients and staff
- Work requires 1-2 years of progressively more responsible administrative experience
- Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
- Demonstrated attention to detail and ability to work quickly and efficiently
- Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!
Salary : $21 - $22