What are the responsibilities and job description for the Lighthouse Safety Coordinator position at Shepherd's House Ministries?
Location: Bend, Oregon - In Person
Status: Full-Time
Schedule: Days May Vary (4 shifts a week)
Salary Range: $24 - $27/hr
Benefits: Competitive Pay, 401(k), Health Insurance, Generous PTO
About the Lighthouse Navigation Center
he Lighthouse Navigation Center, a program of Shepherd’s House Ministries, exists to create safe, healing environments where every individual is valued, respected, and empowered to pursue stability and personal growth. Through emergency shelter, case management, and supportive services, we strive to meet immediate needs while fostering long-term transformation for individuals facing trauma, addiction, and homelessness.
Position Summary
The Daytime Safety Coordinator helps ensure a safe, welcoming, and well-managed environment for program participants, staff, and neighbors. This role protects the safety and integrity of the Lighthouse Navigation Center by monitoring on-site activity, addressing safety concerns, engaging guests with compassion and professionalism, and guiding staff in safety awareness and de-escalation practices.
Essential Duties and Responsibilities:
Under the supervision of the Director of Navigation Services, the Daytime Safety Coordinator will fulfill the following specific duties and responsibilities:
- Maintain a welcoming, safe environment where participants can access day-use services and navigation support.
- Monitor the facility and surrounding neighborhood through standing watch and patrols; identify and respond to safety concerns; and notify staff or law enforcement when necessary.
- Support the safety and security of the Lighthouse property by maintaining knowledge of the facility layout, compliance requirements, and fire/hazard prevention measures.
- Engage individuals calmly and respectfully to assess situations, provide clear guidance, and apply trauma-informed, de-escalation-focused practices to prevent conflict or use of force.
- Guide participants in safe and responsible conduct by applying Lighthouse policies, including Relational Agreements, Good Neighbor Agreements, Prohibited Items, Points of Cooperation, and related safety guidelines.
- Serve as a safety leader for staff by communicating risks, reinforcing safety protocols, and participating in required SHM training.
- Maintain awareness of individuals who are separated, trespassed, or restricted from services, and ensure staff are informed through meetings, email updates, and incident documentation.
- Prepare and distribute Guest Incident Reports and other necessary safety documentation.
- Communicate relevant safety updates during shift changes, including coordination with contracted security.
- Help maintain positive relationships with neighbors and support the cleanliness and order of the surrounding area.
- Complete general administrative and operational tasks, including use of email and documentation systems, maintaining clean work areas, and safeguarding filing systems.
- Perform other duties as assigned by the Director of Navigation Services, Director of Emergency Services, or other authorized SHM staff.
Qualifications:
Education & Experience:
- High school diploma or equivalent; additional education or training in social services, security, or a related field is a plus.
- Previous experience in a similar role, preferably in a shelter or social service setting.
- Strong interpersonal skills and the ability to engage with a diverse community.
- Familiarity with trauma-informed care and de-escalation techniques.
- Reliable, punctual, and able to work independently and as part of a team.
- Basic computer skills, including proficiency in Microsoft Office and data entry.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Shepherd’s House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Types: Full-time, Part-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $24 - $27