What are the responsibilities and job description for the Store Manager- Alva, OK position at Shepherd Oil Company, LLC?
Store Manager
Full-time
Location: Alva, OK
An employee at Shepherds exemplifies our belief of “Where Service Matters." We believe that top notch customer service is the only way to conduct business. Our Store Managers are leaders in that area and create the culture for the staff they lead.
The Store Manager is responsible for day-to-day store operations, including scheduling, training, and supervising employees and Assistant Manager(s). The Store Manager is responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages. Expected work week 45-55 hours. Typically, M-F day shifts but will work evenings and weekends as needed.
List of Responsibilities:
- Ensure that customer satisfaction is the central objective of the convenience store operation.
- Assist in the recruiting of and train positive individuals to become members of the team.
- Promote and resolve customer complaints, in a timely and professional manner.
- Implement and enforce established daily operating procedures.
- Ensure all merchandise is stocked, displays are attractive and safe, and priced correctly.
- Supervise and discipline all store employees according to company policy
- Complete daily paperwork and computer entry in a timely manner.
- Monitor cash over/short, inventory shrinkage, and drive offs daily.
- Conduct store meetings as needed or required with employees.
- Have the physical ability to perform all duties of a store employee.
- Understand all information in the daily reporting of store operations.
- Follow and enforce all company policies.
- Communicate any problems with merchandise pricing.
- Communicate and work with all store vendors.
- Report and process all employee and/ or customer incidents or accidents.
- Offer daily, routine, and regular leadership to the store.
- Handle operational tasks.
- Create weekly store schedules and adjust as needed.
- Receive shipment and also ship when the need arises.
- Ensure the enforcement of health, safety, and security rules.
- Participate and give direction on the stocking and merchandising.
- Identify challenges and provide solutions to those challenges.
- On-call availability and accessibility to handle/cover emergency situations.
Education / Experience:
- High School Diploma or General Equivalency Diploma (GED) required.
- College degree or management certification preferred.
- Management training and experience required.
- Retail experience preferred.
- Solid and consistent work history
Knowledge, Skills, and Abilities
- Leadership experience
- Excellent customer service skills.
- Expertise and experience in sales operations
- Shown proficiency in hiring and training team of workers
- Ability to give direction and develop internal personnel
- Strong time management skills.
- Very organized and detail oriented.
- Problem solving skills.
- Good communication skills written and verbal
- Solid math skills
Requirements:
- Must be 18 and be able to pass a background check and drug test.
- Obtain Oklahoma Alcohol Serving License
- Stand for long periods of time
- Ability to lift up to 50 lbs.
Shepherd Oil Company is a family-owned company that provides competitive pay, paid time off, paid holidays, access to insurance (medical, dental, vision, life, Aflac), and a retirement plan with company match.
