Routing & Dispatcher Associate

Overview:

• Maintains all associated route and dispatch duties so materials are delivered safely, timely, and accurately.

Work Shift and Hours:

• Monday - Friday, 4:00am - 1:00pm

Compensation Details:

• The expected pay rate for this position is starting at $21.00 per hour depending on experience.

Typical Functions:

• Build daily delivery routes that are accurate, efficient, and customer-priority-aware
• Assign drivers and vehicles to runs based on load, geography, and urgency
• Dispatch drivers with clear, complete information before cutoff
• Adjust routes in real time when delays, substitutions, or urgent add-ons arise
• Serve as the primary point of contact for drivers throughout the delivery window
• Provide proactive updates when schedules change - drivers should not have to ask
• Troubleshoot delivery issues, access problems, or customer concerns in real time
• Confirm completions and flag exceptions before the shift closes
• Communicate accurate delivery ETAs to counter staff and internal teams
• Notify customers proactively when delays occur - do not wait for them to call
• Coordinate with branch sales and warehouse teams when priority changes midday
• Escalate unresolved delivery issues to the Operations Manager before end of shift
• Maintain accurate daily manifests, proof-of-delivery records, and route logs
• Ensure all vehicle pre-trip and post-trip inspections are completed and logged
• Track fuel and mileage data accurately to support compliance and cost reporting
• Flag documentation gaps or recurring driver compliance issues to management
• Identify patterns in delivery delays or route inefficiencies and surface them to leadership
• Recommend route or scheduling changes that improve reliability or reduce cost
• Cross-train on warehouse shipping office functions to increase team flexibility

Preferred Qualifications:

• High school diploma or equivalent required
• Prior dispatching, routing, or logistics coordination experience strongly preferred
• Familiarity with route optimization tools or transportation management systems a plus
• Strong verbal and written communication skills - you will be on radio, phone, and messaging tools throughout the day
• Proficiency with computers and data entry; comfort learning new systems quickly
• Ability to work in a fast-paced environment while maintaining accuracy and composure
• Valid driver's license preferred
• Ability to successfully complete pre-employment screening requirements

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.

Why should you join Shepherd Electrical Supply?

At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.

We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

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