Direct Through Stock Manager

The DTS Manager oversees all Direct Through Stock operations for customer-owned materials—from inbound receiving through storage, documentation, movement, and delivery. This role ensures accuracy, speed, compliance, and service excellence across all DTS workflows. The DTS Manager leads a dedicated team, manages cross-functional communication with Sales, Project Management, Accounting, and Logistics, and drives continuous improvement of processes, systems, and customer experience. The position is both operationally hands-on and strategically oriented, charged with elevating DTS as a best-in-class service offering.

Key Responsibilities

Operational Leadership & Execution

• Direct daily DTS receiving, inspection, labeling, photo documentation, staging, storage, and outbound delivery preparation.
• Maintain high accuracy in all product movements, container tracking, and storage locations using ERP systems (e.g., Solar/Eterm) and internal DTS software/tools.
• Monitor job activity and prioritize workload to meet internal SLAs and delivery commitments.
• Ensure material integrity through proactive damage identification, escalation, and resolution.
• Oversee compliance with all DTS processes, documentation standards, and customer expectations.
  
  

Team Leadership & Development

• Supervise, coach, and develop DTS team members with an emphasis on quality, safety, productivity, and professionalism.
• Coordinate staffing, task assignments, performance feedback, training, and cross-training.
• Foster a culture of accountability, collaboration, and continuous improvement.
  
  

Process, Systems, & Technology Management

• Own the end-to-end DTS workflow and refine processes to improve throughput, accuracy, scalability, and ease of use.
• Leverage Power Apps, Power Automate, APIs, handheld devices, and other internal tools to streamline data capture, labeling, and product movement.
• Maintain and enhance digital photo packets, COI documentation, label standards, and storage records.
• Ensure accurate reporting and data integrity within systems, logs, and customer-facing documentation.
  
  

Cross-Functional Collaboration

• Serve as the primary liaison between DTS, Project Management, Accounting, Switchgear, and Logistics.
• Coordinate with Outside Sales and PM teams to ensure alignment on delivery timelines, PO requirements, job constraints, and complex material needs.
• Support customer and PM site visits, walkthroughs, and audits as required.
• Partner with Sales Leadership to educate customers and internal teams on DTS capabilities and value.
  
  

Customer & Stakeholder Experience

• Deliver exceptional service by providing timely updates, delivery notifications, organized documentation, and clear communication.
• Resolve issues quickly, involving appropriate internal teams to maintain trust and reliability.
• Monitor and enforce scheduling expectations to ensure efficient preparation of job-specific material.
  
  

Facilities, Inventory, & Safety Management

• Maintain a clean, organized, high-standard DTS facility that reflects a premium customer experience.
• Oversee storage optimization, pallet/container management, and space utilization.
• Ensure adherence to all safety standards, forklift/warehouse procedures, and regulatory requirements.
  
  

Required Qualifications

• 3 years warehouse, logistics, or inventory management experience; experience with customer-owned material workflows preferred.
• Strong leadership skills with proven ability to manage and develop a team.
• High proficiency with ERP systems (Solar or similar), handheld scanners, and Microsoft Office Suite.
• Experience with process improvement, automation, or workflow optimization.
• Ability to manage complexity and prioritize work across multiple active jobs.
• Strong communication, documentation, and stakeholder-management skills.
• High attention to detail, accuracy, and organizational discipline.
  
  

Preferred Qualifications

• Experience with Power Apps, Power Automate, APIs, or similar automation tools.
• Knowledge of electrical distribution, lighting, switchgear, and construction-related material handling.
• Familiarity with DTS programs or reverse consignment workflows.
  
  

Success Metrics

• Accuracy of receiving, labeling, tracking, and photo documentation.
• SLA adherence and delivery timeliness.
• DTS team competency, consistency, and performance.
• Stakeholder satisfaction (PMs, Sales, Logistics, Accounting).
• Reduction of process friction and operational errors.
• Continuous improvement contributions and measurable efficiency gains.
  
  

Working Conditions

• Primarily warehouse-based with regular movement of materials, forklift operation, and physical activity.
• Standard business hours (7a-4p) with flexibility during high-volume periods.
  
  

Compensation Details: The expected base salary for this position is starting at $65,000 depending on experience.

Why should you join Shepherd Electrical Supply?

At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.

We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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