What are the responsibilities and job description for the Exhibitor Services Specialist - Event Site Location Support position at Shepard Exposition Services?
The Event Site Location Support Exhibitor Services Specialist provides on-site exhibitor support during trade shows and events nationwide. This role is customer-facing and operationally focused, assisting with order entry, logistics coordination, troubleshooting, billing, and real-time service resolution. Responsibilities include accurate data processing, empathetic problem-solving, and advocating for exhibitor needs during high-traffic, high-pressure environments. Frequent travel is necessary for the position, and working overtime, nights, weekends and some holidays are required. Candidates for this role can be based in the following metro areas: Baltimore, MD, Orlando, FL, Houston, TX, or Las Vegas, NV. Responsibilities and Essential Job DutiesServe as a primary point of contact for exhibitors at show sites, delivering front-line support across a range of servicesManage face-to-face, phone, and email inquiries with professionalism, accuracy, and empathyProvide proactive, consultative guidance to exhibitors regarding service options, pricing, and logistical best practicesSupport exhibitors through on-site order entry, product and service education, and troubleshootingCalculate and communicate material handling and outbound shipping chargesEnter exhibitor data, order updates, and billing information accurately in Salesforce and related systemsPack and unpack show site equipment, maintaining clean and organized service desk and supply inventoryPerform service desk functions including real-time order processing, payment collection, and invoice auditingCommunicate complex logistical requirements in accessible, customer-friendly termsEnsure data accuracy, timely reporting, and compliance with company SOPs throughout the event lifecycleCollect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolutionDemonstrate adaptability, composure, and collaboration during live event operationsRequirements1–3 years of customer service experience, preferably in trade shows, events, or logisticsStrong verbal and written communication skills; capable of translating complex information clearlyProficient in Microsoft Office; advanced Excel and Salesforce experience preferredExceptional organizational and time management abilities, especially in high-pressure environmentsDemonstrated ability to resolve problems independently and with empathyPerform the department’s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.Comfortable with travel requirements (30% and above) and extended work hours during eventsPosition requires overtime, including evenings, weekends and holidaysHigh School Diploma required; college coursework or degree preferredDemonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and TeamworkAct as a responsible ESOP owner by making decisions that benefit the client and company dailyProvide exceptional internal and external customer service in accordance with Shepard’s Blue Diamond Customer Service ProgramPlease note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.
Salary : $34 - $41
