What are the responsibilities and job description for the Customer Service & Sales Representative position at shentel?
Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
Schedule: Full-time
What You’ll Do
As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Compensation & Earning Potential
- Base Pay: $15 per hour
- Uncapped Commission
- Estimated Total Earnings: $42,000–$60,000 annually
Schedule Expectations:
We know that work-life balance is important to you and your family!
- Monday–Friday: 10:30 AM – 7:00 PM
- Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week
- Overtime required monthly with the opportunity for additional overtime
- Schedules are provided in advance
Remote Work Expectations
- Dedicated, private workspace required
- High-speed wired internet (no Wi-Fi-only or satellite connections)
- Company-provided equipment
- Paid training with full attendance required
What We’re Looking For
- 1 year customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple systems and handle high call volume
- Comfortable identifying sales opportunities while supporting customers
- Self-motivated and able to work independently
Why Join Us
- Uncapped earning potential
- Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
- Paid training and ongoing development
- Supportive team environment
- Opportunity to grow into advanced roles
- Discounted Shentel services in specific areas
Our Mission
We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!
Salary : $42,000 - $60,000