What are the responsibilities and job description for the Dental Office Manager position at Shenandoah Smiles Pediatric Dentistry?
The Dental Office Manager is responsible for overseeing the daily operations of the dental practice, ensuring a smooth and efficient workflow while providing exceptional patient care. This role involves managing staff, coordinating patient services, and handling administrative tasks to maintain a productive and compliant office environment.
Key Responsibilities:
- Staff Management: Hire, train, and supervise office staff, ensuring adherence to office policies and procedures.
- Patient Coordination: Schedule appointments, manage patient records, and handle billing and insurance claims to ensure a seamless patient experience.
- Office Operations: Develop and implement office protocols to enhance efficiency and productivity
- Financial Oversight: Monitor accounts receivable and process payments
- Compliance: Ensure the office complies with all relevant regulations, including HIPAA and OSHA standards.
- Customer Service: Address patient inquiries and concerns, resolving conflicts to maintain high levels of patient satisfaction.
- Reporting: Prepare reports on office performance, patient flow, and staff productivity for the practice owner or dentist.
Qualifications:
- Proven experience as a Dental Office Manager or in a similar administrative role within a healthcare setting.
- Knowledge of dental procedures, insurance billing, and patient management systems.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in office software Dentrix and dental practice management software.
Salary:
- Salary is based on experience and qualifications