What are the responsibilities and job description for the Lead, Radiation Therapist position at Shenandoah Medical Center?
- Assist in all aspects of department operations effectively and efficiently.
- Collaborates with Director on day-to-day Radiation Oncology operations, ensuring efficient workflows, timely problem resolution, and effective service delivery.
- Develops, implements, and maintains department procedures to promote consistency, quality, and regulatory compliance.
- Collaborates with internal departments and external partners to coordinate services and resources.
- Monitors workflow, patient scheduling, and departmental processes to optimize operational efficiency.
- With Director, develops, reviews, and maintains department policies and procedures.
- Assists with establishing and monitoring departmental goals and objectives for Radiation Oncology Services.
- Assists Director in selecting, onboarding and orienting new Radiation Oncology staff.
- Implements and communicates operational, process, and guideline changes.
- Serves as a resource to staff by providing guidance and answering questions in a timely manner.
- Monitors patient volumes, referral patterns, and service utilization and recommends opportunities for growth and program development.
- Provides weekly, monthly and ad hoc reports as requested.
- Maintains and reviews department productivity, operational, and performance reports.
- Provides regular reporting to the Director regarding departmental performance, referral trends, quality metrics, and operational outcomes.
- Generates additional reports as requested.
- Cultivates patient-centered culture and promotes productive department staff
- Promotes a culture of excellence in patient care, safety, quality, and service.
- Monitors departmental productivity and operational performance indicators.
- Develops staffing plans and low-census procedures as needed.
- Assists Director in staff competencies and educational needs.
- Monitors patient satisfaction, quality outcomes and collaborates with staff to implement improvement initiatives.
- Promotes employee engagement, recognition, retention, and professional development.
- Addresses employee concerns in a timely and professional manner.
- Supports Director of Oncology
- Assists with budgetary and fiscal responsibilities, including supply management, cost containment, and resource utilization.
- Participates in departmental and organizational projects as assigned.
- Assists in the development and communication of departmental protocols, initiatives, and operational improvements.
- Coordinates staff education planning and continuing education opportunities.
- Maintains effective communication between Radiation Oncology Services, providers, referring offices, SMC departments, and external partners.
- Consults with Director regarding employee performance concerns.
- Respond to requests in a timely manner to allow for accurate and efficient flow of problem solving.
- Identifies and addresses operational issues as they arise.
- Coordinates with vendors, service providers, and external resources to resolve issues and support departmental operations.
- Communicates progress and resolution of issues to appropriate stakeholders.
- Maintains confidentiality of verbal, written, and electronic information.
- Assists department staff as needed to support operational continuity and patient care activities.
- Maintains compliance with departmental, organizational, regulatory, and accreditation requirements.
- Communicates organizational policies, procedures, and work standards.
- Promotes the protection and confidentiality of patient information.
- Maintains compliance with applicable State of Iowa regulations, OSHA requirements, HIPAA regulations, accreditation standards, and other applicable regulatory requirements.
- Provides exceptional customer service support.
- Promotes positive relationships with patients, families, providers, employees, and external customers.
- Serves as a resource for patients, staff, providers, and leadership.
- Provides accurate and timely information through verbal, written, and electronic communication.
- Responds to inquiries professionally, respectfully, and effectively.
- Investigates and resolves concerns in a timely manner.
- Demonstrates a positive attitude and commitment to organizational values.
- Performs other duties as assigned.
Preferred
- Previous lead level or supervisory experience preferred
- 2 year(s): Experience in Radiation Oncology
Required
- AART
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