What are the responsibilities and job description for the Front Desk Clerk - Overnight Shift position at Shenandoah Inn And Suites?
About Shenandoah Inn & Suites:
Shenandoah Inn & Suites is a reputable and upscale hotel located in downtown Shenandoah, IA. We are dedicated to providing exceptional hospitality services to our guests, ensuring their comfort and satisfaction throughout their stay. As part of our commitment to excellence, we are currently seeking a reliable and customer-oriented individual to join our team as an Overnight Front Desk Clerk. Shift will be from 11pm-7am.
Job Description:
As a Front Desk Clerk, you will play a crucial role in providing outstanding guest service during the overnight shifts. You will be responsible for handling guest check-ins and check-outs, answering inquiries, and ensuring a smooth and efficient operation during peak and non-peak hours. Your exceptional communication skills and attention to detail will be essential as you handle guest requests, manage reservations, and assist with various administrative tasks. Additionally, you will be responsible for ensuring the safety and security of the premises during your shifts.
Responsibilities:
- Greet guests warmly and provide a friendly and professional check-in/check-out experience.
- Process guest reservations, payments, and credit card transactions accurately.
- Respond to guest inquiries and provide accurate information regarding hotel facilities, services, and local attractions.
- Handle guest requests promptly and ensure their needs are met to the best of your abilities.
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
- Ensure the safety and security of the premises by monitoring surveillance cameras and conducting routine checks.
- Assist with washing, drying and folding of daily linens
- Collaborate with other hotel staff to ensure a seamless guest experience.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using computer systems and hotel management software.
- Availability to work evening and overnight shifts, including weekends and holidays.
- Ability to remain calm and composed in high-pressure situations.
- Knowledge of local attractions and amenities is a plus.
- High school diploma or equivalent qualification.
How to Apply:
To apply for the position of Overnight Front Desk Clerk at Shenandoah Inn & Suites, please obtain and complete an application which can be picked up and returned at our front desk located at 620 West Sheridan in Shenandoah, IA during regular business hours. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 32 per week
Work Location: In person
Salary : $13 - $14