What are the responsibilities and job description for the Customer Support Representative (Temporary - Three Month Assignment) position at Shellback Semiconductor Technology, LLC?
Description
Shellback Semiconductor Technology is currently offering a challenging and rewarding opportunity for a temporary Customer Support Representative. This is a 3-month assignment designed to support increased business demand and operational needs.
This role is a critical component to the continued success of SHELLBACK. Effective customer management is a key element of our team. We offer a fast-paced, innovative environment where you will be trained and empowered to provide world-class customer service to our global customer base.
This position is a remote role.
We are searching for a positive, detail-oriented individual with excellent communication and administrative skills to thrive in a fast-paced, high-pressure environment. The ideal candidate will be able to multitask effectively while handling a high volume of order entry and customer interactions.
- Provide customer service via email (90%) and phone (10%) to customers and internal sales teams
- Manage orders from quotation through delivery
- Respond to customer inquiries in a timely and professional manner
- Prepare and provide price quotations
- Process customer orders and issue order acknowledgements
- Track and maintain records of quotes, returns, and backorders
- Interface consistently with:
- Customers and their representatives
- Outside Sales Team, including upper management
- Manufacturing and Operations teams (U.S. and international)
- Finance Department
- Product Management
- Resolve customer issues in a timely and efficient manner
- Provide proactive updates to customers regarding order status
- Ensure orders are processed accurately and on time
- Collaborate with procurement on out-of-stock items and late purchase orders
- Assist customers with shipping, order progress, and general inquiries
- Maintain and update open order reports to meet delivery expectations
- Process Return Material Authorizations (RMAs) for warranty and repair services
- Support product managers with pricing updates
- Assist supervisor with daily operational tasks
Requirements
Required Skills/Qualifications
- Strong written and verbal communication skills
- Excellent organizational and administrative abilities
- High attention to detail and accuracy
- Strong typing and data entry skills
- Proficiency in Microsoft Office (especially Excel)
- Ability to quickly learn new systems and processes
- Experience with Salesforce or similar CRM systems
- Prior customer service experience
- Experience in an OEM or manufacturing environment (semiconductor industry a plus)
- Familiarity with manufacturing terminology (BOM, PO, Work Orders, etc.)
- Experience with ERP systems such as Syteline, NetSuite, or similar
- Associate's or Bachelor's degree preferred, but not required
- Willingness to quickly learn company products, particularly spare parts and repair services
- Duration: 3-month temporary assignment
- Schedule: Full-time
- Potential Extension: Based on business needs and performance, this role may be extended or considered for a permanent opportunity