Business Office Manager

Business Office Manager – Full-Time
Shell Lake Health Care Center | Shell Lake, WI

Position Overview

Shell Lake Health Care Center is seeking a dependable, organized, and motivated individual to join our team as a full-time Business Office Manager.

This position plays an important role in the daily operations of our skilled nursing facility, supporting financial management, resident accounts, employee onboarding, and administrative functions.

We are looking for someone who takes pride in their work, demonstrates initiative, pays attention to detail, and enjoys being part of a collaborative team.

Previous nursing home or healthcare business office experience is not required. We are willing to train the right individual who has a positive attitude, strong organizational skills, and a genuine willingness to learn.

Key Responsibilities

Resident Billing & Financial Management

• Manage Medicaid billing, including claim submission, payment posting, and follow-up on outstanding claims.
• Verify insurance eligibility and benefits for prospective residents and admission referrals.
• Coordinate with our contracted Medicare billing provider regarding billing questions and account discrepancies.
• Maintain accurate resident financial accounts using PointClickCare (PCC).
• Manage accounts receivable, including payment processing, deposits, reconciliations, and follow-up on outstanding balances.
• Maintain resident trust accounts, ensuring accurate documentation, transactions, and reconciliations.
• Process accounts payable using QuickBooks, maintaining accurate invoices and payment records.
• Communicate professionally with residents, families, insurance providers, and other appropriate parties regarding financial matters.

Human Resources & Employee Administration

• Coordinate new employee onboarding through ADP.
• Maintain accurate, organized, and confidential employee personnel records.
• Process employee information changes and maintain required employment documentation.
• Track required background checks and other personnel compliance requirements.
• Assist with employee benefits administration and related documentation.
• Serve as a backup for payroll processing when needed.

Administrative & Team Responsibilities

• Work collaboratively with the Administrator and department managers to support daily facility operations.
• Maintain organized records and ensure required documentation is accurate, current, and completed on time.
• Communicate concerns, questions, and outstanding issues promptly and professionally.
• Assist with telephone communications, visitor inquiries, and general office operations as needed.
• Maintain confidentiality of resident, employee, and financial information.
• Demonstrate professionalism, accountability, dependability, and a team-oriented approach.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize responsibilities, manage deadlines, and follow through on assigned tasks.
• Dependable, self-motivated, and willing to take initiative.
• Strong communication, interpersonal, and problem-solving skills.
• Comfortable using computers and learning new software applications.
• Ability to maintain confidentiality and demonstrate sound professional judgment.
• Experience in office administration, bookkeeping, billing, accounting, customer service, or healthcare is helpful but not required.
• Familiarity with Microsoft Office, PointClickCare, ADP, or QuickBooks is a plus.

What We're Looking For

We value individuals who are reliable, eager to learn, and committed to doing their work accurately and efficiently.

The ideal candidate will be someone who takes ownership of their responsibilities, communicates respectfully, works well with others, and contributes to a positive workplace environment.

We recognize that the right person may come from a variety of professional backgrounds. If you are organized, motivated, and interested in learning the business operations of a healthcare facility, we encourage you to apply.

Position Details

• Full-time, 40 hours per week
• On-site position in Shell Lake, Wisconsin
• Training provided for the right candidate

Join Our Team

At Shell Lake Health Care Center, every member of our team plays an important role in supporting our residents and the quality of care we provide.

If you are looking for an opportunity to develop your skills, take on meaningful responsibilities, and become a valued member of our management team, we encourage you to apply.

Job Type: Full-time

Pay: $23.94 - $28.84 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance

Experience:

• Medical office management: 1 year (Preferred)

Ability to Commute:

• Shell Lake, WI 54871 (Required)

Ability to Relocate:

• Shell Lake, WI 54871: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $29