Loan Officer

Shift Hours:

Mon-Fri 10AM - 7PM

Saturday 9AM - 5PM

*Must Be Flexible to also work Mon-Fri 1PM - 10PM shift as needed*

The Loan Officer is responsible for providing exceptional member service in response to member needs and requests.

Essential Job Duties and Responsibilities                                                                            

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to complete annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to SFCU policies, procedures, philosophy, and standards of performance.
• Provide friendly, professional, and personal service to all members.
• Assist members and potential members with their financial service needs; explain products and services, offer solutions to member issues, respond to problems and direct members to the appropriate team members when further assistance is needed.
• Must be able and willing to work 40 hours per week plus overtime, as needed.
• Must be able to work the rotating opening, closing and Saturday schedule, as needed.
• Must be well versed in all Credit Union products and services.
• Assist members with their service needs related to, including but not limited to:

• Change of Address, Digital Banking, statement requests.

• Must be able to maintain confidentiality of member information.
• All member and Credit Union information must be kept secure at all times.
• Cross-sell Credit Union products and services based on member needs.
• Answer and greet all incoming Credit Union calls in a professional and courteous manner.
• Willing to assist members by phone (voice/text), email, Live Chat, and video.
• Interview, originate, and processes all member loan applications.
• Provide member appropriate follow up of their application as well as the final loan decision.
• Prepare, review and/or follow up on all required loan documents for completeness, compliance, and accuracy for submission to Underwriters.
• Must take the initiative to assist with problem solving, troubleshooting and to provide support in all areas of the branch, as needed.
• Meet/exceed personal and branch goals.
• Assist the team with daily responsibilities as needed, included but not limited to:

• Following opening and closing procedures.

• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

Experience:

One to two years of similar or related experience is preferred.

Education / Training:

High school diploma or general education degree (GED).

Job Requirements:

• Knowledge of credit union products and services.
• Welcoming and helpful demeanor.
• Work with extensive personal contact with others and/or is usually of a personal and sensitive nature.
• Must possess professional verbal communication skills.
• Ability to work in open-concept workspace/environment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 15 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify® in its hiring practices to achieve a lawful workforce.