What are the responsibilities and job description for the branch manager position at Shelby State Bank?
Position Description:Overview:
Responsible for the oversight of daily branch operations, security, growth, community service activities and overall branch performance. Performs a variety of duties to generate new business with a focus on lending and deposit growth.
Responsibilities and Results:
Manage the staff, facilities, and activities of the office
Thorough understanding of the banks products and services
Deliver professional and courteous communication with current customers, potential customers, employees, referral sources, and management, including timely responses to inquiries, on-going updates, follow-up, etc.
Develop and maintain a referral network of community members, realtors, builders, accountants, associations, individuals etc.
Maintain branch quality standards as set forth by management
Assist branch staff as needed regarding day-to-day activities, conflict resolution, authorizations, etc.
Generate mortgage and consumer loans in the lending area and assist in servicing commercial loan relationships
Run appropriate and timely qualifying analyses for consumer and mortgage loans
Exhibit a working knowledge of applicable bank policies and procedures including but not limited to, internal and external compliance requirements, state and federal regulations and guidelines, etc.
Provide a high level of customer service while balancing the requirements of the policies and procedures of the bank and the products/programs being utilized to service the customer
Participate in necessary meetings including but not limited to weekly staff meetings, periodic department, or team meetings, etc.
Establish, maintain, and coordinate participation in community service activities
QUALIFICATIONS
Education:
High school diploma or GED required
Associates degree preferred
Work Experience:
5 years Branch Manager experience preferred
3 years loan origination or related banking experience preferred
Skills and Knowledge:
Sales Oriented, good interpersonal and excellent communication skills and a strong desire to succeed
Ability to manage and lead branch employees
Time management and organizational skills with attention to accuracy and detail
Ability to perform under pressure and adapt to changing and possibly stressful environment
Self-Motivated with the ability to work independently with minimal supervision while remaining a team player
Experienced with office machines, such as computer, phone systems, copiers, etc.
Knowledge of office management systems and procedures
Experience with Microsoft Office, Word, Excel and other computer software
Ability to transcribe meeting minutes
Ability to effectively communicate via phone and e-mail
Uses discretion and good judgement, shows patience with others
Other Job Responsibilities:
Must be able to keep all sensitive information confidential
Job includes talking, hearing and repetitive motions
Ability to express and exchange ideas with customers and employees by means of the spoken word, either in person or on the phone
Ability to received detailed information through oral communication
Visual ability to perform activities such as preparing and analyzing data, transcribing, viewing a computer screen and reading procedures
Speed and accurate use of computer, calculator and other business machines is required
Willingness to assume new responsibilities, ability to perform under pressure and adapt to changing and possibly stressful environment is expected
The ability to identify, assist with and resolve routine problems is expected
Working hours may vary
May be required to work in other branch locations as needed
On time attendance is expected
Working Conditions:
Generally good with some exposure to noise, heat, dust or other adverse factors
Climbing of stairs and some lifting of heavy items
A high amount of pressure to work efficiently, accurately and maintain good employee and customer relations
Considerable effort and eye strain from computer work and continued checking of all detail work in the department
All applications are considered without regard to race, color, religion, creed, gender, height, weight, familial status, national origin, age, disability, marital status, citizenship status, disabled veteran or Vietnam Era Veteran status. We are an Affirmative Action/Equal Opportunity Employer.