What are the responsibilities and job description for the Front Desk Coordinator position at Shelby Dental Care?
Overview:
Front Desk Coordinator – Be the First Smile Patients See
Location: Dental Care of Michigan - Shelby Twp., MI
Job Type: Full-time
About Us
At our practice, patient care isn't just what we do—it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.
Your Work Schedule
Monday: 8:45am-5pm
Tuesday: 8:45am-5pm
Wednesday: 8:45am-5pm
Thursday: 8:45am-5pm
Friday: 8:45am-5pm
- Will work 4-5 days per week and may work at the Refresh Dental practice in Rochester at times.
Your Role as a Front Desk Coordinator
As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.
Key Responsibilities
- Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
- Perform administrative duties such as sorting mail, scanning documents, and photocopying.
- Answer phone calls, provide information, and schedule, verify, and confirm appointments.
- Clearly explain dental procedures, policies, and services to patients.
- Present financial arrangements and policies to patients while maintaining professionalism and empathy.
- Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.
What You'll Need to Succeed
- High School Diploma or equivalent (Associate's degree preferred).
- 1-5 years of customer service, insurance, or dental experience preferred.
- Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
- Strong communication, organizational, and multitasking skills.
Why You'll Love Working With Us
- Paid Time Off: Competitive PTO that grows with your career.
- Comprehensive Benefits: Including 401(k).
- Career Growth: Access to continuing education and development opportunities.
- Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.
Ready to Make a Great First Impression?
Apply now and join a team that's redefining dental care for the better
North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.
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